Joanna Assad
15 sierpnia 2023 r.
This hotel was the worst experience of our whole trip, thankfully we were there just for one night after arriving late by plane to Frankfurt. Location is good because it is right at the hotel - can take the free shuttle to get there. However, the hotel was under massive renovations. This should have been informed to the guest prior to booking, because it does not justify the price paid for the hotel night. The renovations in progress causes a lot of inconvenience. Restaurant is relocated but has bad signage, so we were not able to find the main restaurant easily. This is an inconvenience especially when you need a fast meal so that can move on to next appointment. In the lobby was a sign saying please access elevators to get to breakfast area - but then the elevators were broken. This is not acceptable for an international hotel chain. The breakfast area looked like a basketball court / high school gym that was turned into a restaurant. Space was limited, it felt more like a cafeteria.
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