Hotele niedaleko FQPC+8MV, Freetown

Had a two week conference at this hotel and I enjoyed their breakfast options. They had a good combination of local and continental dishes which were exciting to try. But I have to give special credit to the manager, Raj. He was attentive to our needs, ready to assist with anything and ensured that we had the smoothest experience. Huge thanks!

It’s been quite an experience for me for the past two weeks staying there. The hotel itself is at a fantastic spot, so no worries about that at all. The management work really hard to keep their guests comfortable and I must say I was really impressed with that. Fantastic team! With improvements, this hotel will definitely gain more than the current rating. That’s if its wanting to. Therefore to fix that, there’re rooms for improvement with the amenities and facilities provided. Apparently, the rooms advertised were done on a fake advertising scheme. They looked nothing like the one I paid for. My room was later upgraded when I complained as I was really disappointed. The rooms didn’t even have any single bottle of water for guest. Imagine lading at night and thirsty but realise there’s no drinking water as most hotels would. I highly recommend a look into that. For future reference, I would recommend the staff be aware of guest's booking details. Maybe provide a desktop at the front desk where they can access the bookings for confirmation. Most hotels have that. Last on the list is the breakfast provided. It would be great if the hotel would provide a blend of different breakfast options instead of the same everyday. It can still be on the current budget but with different meal options, every other day or so. I nearly fell ill during this period unless I had to skip breakfast on most days and go out for food. Some of us don't have the stomach for that, and it's quite displeasing when you've already paid for the service, even worse when you’re staying longer as I did. Overall, I would recommend this hotel for anyone travelling to Sierra Leone as besides the aforementioned, I did enjoy my stay there. Great staff! And yes, I will come again in the near future.

The whole hotel culture is “we do not care about the guests”. Examples: -asked the receptionist to call through their landline number a local restaurant to investigate if they were open or closed. They showed no willingness to do so and they didn’t. -the cleaning lady got into my room while I was still inside and without my permission in order to pick up the towels -asked for the gym, no staff seemed to know where it is located. Once, somebody eventually, pinpointed it to me, the whole gym was without electricity, completely abandoned and out of use (see photo) -throughout my friends long stay, after a week the hotel staff freaked out with the aggregating costs and they decided to block the guests key without informing/discussing with them the situation.

I am impressed with the service here. The attention to detail is quite great. Only thing was that I had to call the kitchen to access the menu all the time. I think they should just put a QR in every room to scan for the menu. After making my choice then I can call the kitchen. I don’t want someone standing before me and waiting for me to patiently make a choice.

Most of staff were very pleasant and helpful, especially Monica and evening staff at the Bar:Robert. The hotel management could look at upgrading the standard and refurbishing the rooms. Overall I had a pleasant stay.

My family traveled from the US to Freetown for our dad’s funeral. I was impressed with the cleanliness of our room and the view of the ocean. It was very relaxing to sit down and sip a cup of tea and watch the view. The restaurant in the hotel had amazing food. The staff was attentive. Accommodating and caring. My sister was not feeling well in the middle of the night. Their driver took us to the hospital and brought us back. The night manager checked on us frequently to make sure we are okay and the owner dropped by to check in on us we felt safe and cared for. I will definitely stay here again and recommend this hotel.