Gość
31 stycznia 2023 r.
Our room was infested with spiders as you can see in the pictures, in total I removed 11 spiders, (species unknown) from our room in two days. They were in the curtains, we found one in our bath towels, one in the spa bag, the rest were in random places along the walls and ceiling. We had not kept the windows open, so we don't know how they got in there. Finding one or two would not be a big deal, but there were 11 in total. I went to reception to see about switching rooms, the man working the desk was pleasant enough while we explained, but he shrugged off our complaint and said sorry. Pressing further, he told us "No room change". He then left the reception area, and went to the bar and started bartending, leaving us standing there with no further explanation... Apparently in the evening they work double duties. Aside from the spiders, the room was clean and otherwise well presented. The massage we had was good enough, and the breakfast buffet was quite good as well. Breakfast service staff was quite efficient and friendly also. Underground parking can be problematic in the evenings as there were not enough spaces when we went to park. All in all, I would not come back. An alleged four star hotel that should not have arachnid issues that they force guests to deal with.
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