Had high hopes for this hotel, seeing as it’s a design hotel with good reviews. It has parking right next door which is a bonus, the rooms are very nice but sadly I don’t think the soundproofing is up to scratch as I could hear the people in the next room talking, and the sliding doors in the hallway are loud. Our minibar wasn’t working and although reception said they tried to get hold of maintenance, nothing happened….we had to go and get champagne buckets of ice 😂, thankfully the bar staff were friendly, polite and helpful. Breakfast was ok, nice fruit selection, cooked breakfast adequate, plates are cold and the toaster was broken….you have to stand there and hold it!! Just buy a new toaster!! When we spoke to reception, they didn’t seem to care much and I felt that was a great shame. Nice views across Funchal on the second floor balcony. Again TAKE EARPLUGS!! Not sure why hotels don’t have soft close doors and cupboard doors to be honest as that is one of my bug bears in hotels, which is why you need soundproofing to be efficient.
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