The Grand Aria Hotel and Conference Centre

Thank you for your response. I find it interesting that instead of addressing the more serious concerns, like the mould in the shower and lack of privacy due to the damaged curtains, you chose to focus on disputing whether I asked for basic necessities like a plug and a blanket. This response suggests that you’re okay with those cleanliness and privacy issues, which should have been your first priority as a hotel. To clarify, I did visit the front desk to request a plug because the phone was not working, and I was told none were available. I was even offered the option to purchase one at my own expense, which I declined. It’s disappointing that instead of owning these shortcomings, you chose to deflect the blame onto your guest. Lastly, basic amenities like blankets, plugs and a functional safe should be in place before a guest arrives, regardless of the hour. I hope you take this feedback seriously and work on improving the overall guest experience, especially in areas that directly impact comfort and safety. Please refrain from misrepresenting the situation. I gave an honest review based on what I encountered during my stay - exactly as you requested.

very good. They give you attention wherever possible. Place is clean and you are treated professionally. The service is very good.They are using experienced people.

The place is fine we luv ❤️ its location, it needs improvement on food n air-conditioning on the rooms n allowing customers to swim in the evening only

food is always on point /service up to speed location parking all on point accommodation value for money.

Good location for where I was working. There’s also a supermarket and an Indian restaurant a couple of minutes’ walk away. There is an outdoor pool but it was the wrong time of year to use it when I was there. The staff were universally friendly and the food selection/breakfast was good. WiFi also worked well.

I stayed for two nights. My Messo room was a decent size, clean and well furnished. Great looking shower and bathroom, enough storage etc. No complaints about the rooms. The breakfast was a treat, but the dinner was dissapointing unfortunately. I was the only one in the restaurant, but my steak still came back cold? This happens when a place is quiet, people lose focus. So I understand. It’s not the end of the world. They can fix that. I will definately go back there again.