Holiday Inn Express Charlotte West - Gastonia

Front desk staff was great. Made friends with us and the kids and were happy to see each other all weekend. Breakfast was good. Room was clean. Pool was warm. Everyone we interacted with was very helpful and friendly.

Staff smoking right beside the sign that says no smoking on property, 1 of the rooms I killed 2 bugs, the ceiling was chipping in both rooms with what looked like mildew, their were stains on the couches and chairs

My stay was a short stay but a nice stay. I brought the new year in at a church service and didn’t want to travel back home late. Desk clerk was very nice and checked me in early.

We had stayed at the same hotel chain in Outerbanks for Thanksgiving, and it was great, so without giving much thought, decided on choosing Holiday Inn Express. However, although it was Christmas Eve day, we arrived at almost 2 but were made to wait until 3 for the check in. I understand that’s the check in time but sometimes if they have the room they would just check us in. They gave us a room which was filthy, with both live and dead bugs in it, visible ones and a whole bunch. We took a picture and showed it at the front desk, they moved us to another room immediately. In the second room, the toilet paper was half way gone and the bathroom light barely lit. We told this to the receptionist because we couldn’t see a thing and we also needed more paper, they changed us to another room again. The last room had the same amount of toilet paper but at least had a better light. The staff was nice but didn’t do much other than move sus around to help. It wasn’t a nice experience. We were going to stay for three night but two were more than enough. Now we are waiting for the reimbursement of the third night, hopefully it will be done on the time promised.

The bed covers was very hard to get under so that I could get comfortable. And the blinds over the windows were very hard to close. Other than that everything else was great and the breakfast was at the top of the chart.

Bad. Condition of property is poor, especially sink and tub plumbing. Tub not clean. No stopper in sink. Shower valve didn't hold a position, literally moving itself to a too hot setting repeatedly. Refrigerator froze solid everything we put in it, even though it didn't have a freezing compartment. Oddly, the breakfast was very good.

A little tricky getting to it but worth it. The staff was very pleasant and helpful.

We stayed in Gastonia because we were there to go to McAddenville for the lights - we were close enough (10 min) yet far away enough not to have to deal with the traffic - we stayed here because of the free breakfast, we figured we would spend more than $15 on breakfast anyway - the food was good - the hotel was very clean and the staff was very friendly - would most definitely stay here again

Staff was very friendly. Hotel had been remodled but is still run down. Window in our room had a privacy shade but you couldn't close the outer drape to block out the lights. Very annoying if you like a dark room to sleep in. In my opinion it is not up to Holiday Inn standards that we usually have good luck with.