Hotele niedaleko Ellahöhe, Gdansk

So my main issue with this hotel is the reception!!we arrived two days late due to sick child. When we arrived told the room is not ready...I questioned this as we are actually late. The receptionist then informs us that our holiday has been cancelled as we are late...I had pre paid (I had previously called about the possibility of being late and this was not mentioned.) As u can imagine my two children were stood horrified. Anyway after a 5 min talk with manager keys handed over no appology. There was also some kind of pay extra for a white band and perks...never explained to us what this was. The hotel had some animation for the children. My 5 year old loved the afternoon classes and the cinema. My 11 year old loved the tennis lesson. The dude that runs the classes was so funny my 11 year old really enjoyed it. Again though asked the receptionists where the events were taking place no clue..twice me and the kids were sent to a room that was hosting a conference. Check out. Originally I was told everything is fine bye bye. I then questioned about paying for parking. Informed oh yes you need to pay...which I did. The 5 min later the receptionist runs over to say my payment was declined...yeah I paid in cash :/ Hotel....rooms really nice. No wardrobe though. Breakfast was OK-we did miss the old waffle machine...the ones at breakfast were hard. Park was also great. Location is amazing. You walk out the hotel and on the beach. Nice cafes on the beach and 30 min walk to sopot. Restaurant...we found the food nice. My son really enjoyed interactions with the bar staff. We would stay again but think the reception staff need some extra training.

Świetnie zorganizowana nieduża konferencja. Salka konferencyjna czysta i dobrze wyposażona. Pyszne przerwy kawowe oraz lunche, wszystko podane na czas. Hotel zlokalizowany blisko plaży, co pozwala wyjśc na krótki spacer w przerwie szkoleń. Szczególnie chciałabym pochwalić obsługę (szczególnie panią Martę od konferencji), z którą zawsze był kontakt i pomagali zrealizować wszystkie założenia. Pozdrawiam.

Our third time staying the Focus Hotel and very happy indeed - Amazing hotel and location - only 5 mins from Wrzeszcz Railway Station and 2 mins walk from Metropolis Shopping Centre and the Galeria Baltycka is only 10 minutes away And most importantly my Dentist is only 5 minutes away. The hotel itself is perfect very clean, fantastic food, great breakfast and the staff are brilliant - credit to them (reception, waitresses, cleaners and maintenance guy) always very welcoming, friendly and helpful. All in all a perfect stay again - looking forward to returning in 2 weeks :)

The hotel is located right opposite to the Gdansk Main Station, so it is convenient for those who need to catch a train. The staff was nice and polite. The breakfast offers a limited variety of food and drinks. The single bed and pillow are quite small. There is also no free dental kits provided, and those who forgot to bring a toothbrush and toothpaste would have to pay for that at the hotel's store. There is a gym in the hotel but cannot be accessed with your own room card and requires customers to obtain another access card from the front desk, which is a rather abnormal arrangement. The hotel is around 10 to 15 minutes walk to the Old Town.

Good and bad. Nice staff. I liked the filtered water on each floor. Nice view on park side. One block to restaurant with Polish food (Swojski Smak), shopping mall, groceries, etc. 15 minutes walk to train station, old town, WW II museum, Solidarity museum (different directions). Mechanical problems in rooms--a/c not working; refrigerator not working. Design--tub/shower--plexiglass wall not long enough or tight enough so shower water splashes out of tub and under the glass, flooding the floor. Showerhead too low for anyone 5'10”+. Extra toilet paper stored below hand soap dispenser. No towel rods, only hooks. Glass between bath and bedroom lets light into room. Corner chairs seating about 12” high. Foam bed mattress seemed to have dip.

We didn't stay at the Hilton, but enjoyed pre-dinner cocktails on the rooftop terrace on the 5th floor. The views are to die for! We spent a lovely hour in the July sunshine watching the bustle on the waterways and chatting to the two charming waiters. So recommended.

I could enjoy nothing with the view. It was different what I expected. Dirty bathrobes, and maybe reused paper cup, and even didnt change towel fully, one was on the handle. Bathrobes were mess as you can see in the picture. I was wondering if someone didn't finish cleaning and forgot. And the most shocking thing was dirty paper cup, there were coffee marks on leads. I stayed here for 2 nights and found this cleaning situation late time so I didn't call the reception. But when I told the receptionists with checking out, they apologized and offered free taxi ride to central station. But seriously this hotel should improve the cleaning services.

Stayed here a couple of times recently and it has some really good things going for it but also some things to be aware of. Great location 10/15 mins walk from two different railway stations and within 5 mins walk of a number 9 tram stop, so many options to get from the airport to the hotel across bus , train and tram. I used a combo of number 110 bus then changed to tram The hotel itself is very modern and has two separate buildings. One has reception and restaurant / bar and the other is just rooms and a roof top sky bar which gives good views and something different if it’s a nice night Rooms are very comfortable and well appointed, great beds and potential for a good nights sleep, big tv but only two English channels which both only show rolling news. Usb and euro plug points by bed, small fridge, big bathroom with a walk in shower was very nice. I only had breakfast which was a great selection and very tasty and I’d recommend. Now the bad bits, on my most recent stay I was in the second building on 3rd floor and was kept awake till 4am by a private party in the rooftop skybar, if it was keeping me awake I wonder how bad it was for people on floors 4, 5 and 6. Going by the volume it must have been nightclub volume in the actual bar but my main issue with it is that the reception staff and manager could not have cared less about the impact on residents which was very disappointing, clearly they value the revenue from private more than the revenue from residents. So I would really recommend people check there is not a private function on in this hotel before booking. As a diamond member I’d have expected to be housed in the main building aware from this noise and to have the staff actually be bothered I sent an email in with feedback that has been totally ignored as well as a shrug of shoulders from reception staff My message to hotel is do not take residents for granted as they simply won’t return after a bad experience like this I am also still having to chase IHG reward points from over one month ago which simply isn’t acceptable. In summary great hotel and locations but staff and management related issues

The hotel is in a convenient location near old town and on a quiet street. The rooms are nicely furnished with a small sofa, a couple of chairs, a desk and good lighting. The bathroom was clean with good shower pressure. We used the sauna and the pool which are in the next building over. When we went at night it was pretty busy, the changeroom is for both men/women but the showers are separated. The hotel had plenty of street parking when we stayed so we lucked out - the hotel has paid parking for 80 PLN to park in their parkade. We found there wasn't much near the hotel except for a handful of restaurants and a convenience store. Lots of restaurants and shops are within a 5-10 minute walk so it is convenient enough.

Hotel is stunning. Amazing attention to detail with the decor. They have managed to balance a modern feel whilst keeping a lot of the original features. 10 minute walk to town. 5 minute walk to tram. We got a tram to Stogi beach which took around 10 mins, great little beach with a couple of places to eat. We took Ubers to Sopot costing around £12 each way for around 1/2 hour journey. Sopot was beautiful, with great restaurants , cafes and bars. Hotel breakfast was good, staff friendly, hotel spotless. Would highly recommend this hotel.