Surabaya Suites Hotel Powered by Archipelago

KEBERSIHAN BAIK LOKASI STRATEGIS DENGAN MALL DEKAT KAMAR LUAS SESUAI APK DPAT BATHUP COCOK UNTUK KELUARGA. LAYANAN CHECKIN LAMA ,MENUNGGU 1JAM UNTUK PROSES PEMBERSIHAN , KAMAR BERSIH,BAGUS,LUAS, HANYA SAJA TERDENGAR SUARA TAMU KAMAR SEBELAH TERIAK TERIAK BERCANDA SAAT MALAM MENGGANGGU PENGHUNI YANG LAIN SAAT TIDUR APALAGI SAYA BAWA ANAK KECIL. KAMAR TIDAK KEDAP SUARA SANGAT DISAYANGKAN. PADAHAL BAGUS BANGET ,TAPI TAMU MENGOBROL KEDENGARAN GAK ADA PRIVASI NYA.LEMARI LUAS, FASILITAS UNTUK ANAK KECIL TIDAK SESUAI . ADA PEROSOTAN +JUNGKAT JUNGKIT ITU BERKARAT SEMUA DAN TIDAK DIGANTI RUSAK SEMUA TIDAK BISA DIPAKAI PADAHAL DI APK BAGUS WKWKKWKK. KOLAM RENANG TERPISAH DARI HOTEL ,MAINAN ANAK KURANG DIPERHATIKAN .. SARAN SAJA JIKA MAINAN ANAK ZONA KIDS DI MASUKKAN KE DALAM HOTEL MUNGKIN LEBIH BAGUS..

[Booked 3 nights, stayed one night and left] Dissatisfaction: 1. After check-in, room was not well prepared. No bath towels were ready. 2. Shower head was extremely unacceptable, it was like used for 20 years. The outcome of the water was TOTALLY unable to take a shower. (Changed a new one after complaint) 3. Shower water pressure is small and no hot water (lukewarm only). CANNOT do a proper shower in any way. 4. Booked 3 nights, after the first night, room card was disabled the second day. 5. After room clean up service: i) living room garbage bin was not emptied (the bin was visibily full). ii) toilet paper was changed with a roll with literally 20 pieces. Not even enough for one/two time using. 6. Called room service for toilet paper, no one came for 20 mins. 7. Stayed one night, checked out the second day around 20:00. Asked for only 1 night refund - DENIED 8. Drinking water: no bottled water provided, but you can refill water from their 30 years old water dispenser at the hallway. Satisfaction: 1. Front desk staff is polite and helpful. 2. Room is spacious enough. 3. Location not bad, next to a mall. 4. Technical team actions fast. Sum-up: avoid booking this hotel if you have a choice.

The lobby of this hotel looks very good however our room although large was tired and needed refurbishing. The carpet was a bit grubby and the furniture had seen better days and the bedside phone didn't work. Rather than supplying bottled water there was a jug in our room to be filled from a large water container in the hallway but this was empty. The room rate was cheap so complaining seems wrong but it was not a 4* experience