Fairfield Inn & Suites Memphis Germantown

Was very clean and staff was friendly. I would stay here again. If I’m the area.

Very clean place and friendly

女生獨自出差過來，房間舒服，早飯也很好，比較安全

The staff was very kind and friendly, and the facilities were good. However we had to call the desk with two noise complaints overnight, at 11:15pm and 3:30am, when neighbors were yelling loudly and bouncing a basketball. The staff said they would handle it but it took nearly an hour each time for the noise to be resolved. That's not specifically a problem with the hotel but perhaps with their protocols for handling noisy guests. I have two young kids so I don't realistically expect perfect silence, but this sounded like adults making all this noise during obvious quiet hours.

This hotel isn’t fancy but it is clean so it made a good place to stay. The hotel has been updated and the beds were comfortable. There is a good breakfast offered which helped a lot. It’s very reasonably priced and I would definitely return.

There was a lot of construction material inside the hotel in the lobby and near rooms. All floors smell smoke. Bed is outdated. I would not remmend this place at this time.

I want to compliment Anita, her sister, & the other gals who worked so hard on the breakfast preparation & keeping everything stocked with a large number of guest (lots of kids too). They did an excellent job cleaning up after guests as well. Staff is often taken for granted, but these gals were awesome. Also, Anita helped me with my tv too. Desk staff also very welcoming. I think Jam is the person who checked us in...what a sweetheart! Thanks Lisa

Perfect location, Easy to find. First time in Germantown or Memphis. Love it and see why Kenny and Beverly loved it too! ❤️😘💤

First off the staff were incredible and the only reason I am giving 2 stars instead of 1. Both the morning and night staff at the front desk were incredibly friendly and helpful. That being said the hotel was filthy! The bed was extremely comfortable but the sheets smelled strongly like a mix of bleach and BO. They definitely have some plumbing issues. The shower and sink backed up every time the water was turned on and would not drain. The shower had a questionable brown stain in it so I did not want to get in without shoes. Every time the toilet flushed it would not stop flushing and I had to jiggle the handle for a while to get the water to stop flushing every few seconds which was very loud and made it difficult to relax. The pool area looked like it had not been swept in weeks. Band-Aids and food all over the floor and hair ties and trash at the bottom of the pool. The hot tub was cold, murky, and only one jet was functioning. There was also only 1 towel in the pool area and it was more of a hand towel than a pool towel. The area was not bad and parking was not an issue but the lack of cleanliness was disturbing to say the least.