Highlander Hotel Bar Kitchen Rooftop

Whilst my room was spacious it is dated, mattress clearly needs to be replaced, chairs looked dirty but were actually faded and bathroom had a guest - spider and it was clear it’s been there for some time. What is classed as breakfast included was pathetic. Customer service was bland and rude most of the time. I was there for a 21st and interaction with staff in lead up to this event was nothing short of disappointing. Could never get a straight answer on function food and what this venue classes as “platters” is disgraceful esp when you see the pricing. Overpriced and whilst some food had flavours the meatballs were full of breadcrumbs - inedible, pizzas are just garlic bread topped with other ingredients and squid overcooked. Staff on the bar were also letting other people charge to bar tab who were not authorised. Overall experience was lack lustre and I certainly wouldn’t be booking an event there.

While the facilities were clean and bed comfortable, the shower over the spa bath is dangerous. Standing on an uneven surface with closed eyes (washing hair) are conditions for a fall. The bright light over the door outside which was on all night did not make for a good nights sleep as the blinds did not shut out the light completely. Maybe a less bright globe could be an easy fix.

It began with confusion over booking Staff seemed to struggle with booking system Room in dot points 1. Mould in bottom of shower 2. No where to hang clothers where the space was provided there were only 4 coat hangers provided 3. Little bench space == suit cases had to be unpacked either from the floor or the bed 4. no plug in wash basin 5. difficulty in filling kettle as space in basin to reach tap was too small for their large kettle 6. We arrived a day earlier than expected and accepted their offer of a cheaper room for the days we were there @ $20 per night less than those we originally booked An unforseen consequence had noisy patrons to gaming / dining, unable to park outside the room due to patrons parking in spaces I assume were for motels guests 7. Bar fridge located at floor level which meant to gain proper access one had to kneel to get things out [both my partner and I are in out 70's] 8. We were required to pay a $200 bond refundable on room being checked for damage by cleaning staff plus $40 [$20 per night saved by not staying in the orginally booked room] Therfore refund should be bond plus 2 nights saved equals $240 BUT was told when door passes were handed back prior to departure the $40 was not refundable due to a commission to be paid to ******* [the booking agent] This I dispute -- I dont pay the commission they do -- thats not my problem Property damage on arrival shower exhaust fan not working window near door catch missing Wont be staying there again

I liked everything, shower, bed bar fridge wverything was perfect thank you so much ...will definitely stay again n recommend your hotel to my friends and family ❤️

The staff were rude. The room was disgusting and had water leaks, the staff didn't even care. absolutely appalling

Friendly, helpful staff & a quiet clean room made our stay enjoyable.

Large room, however the shower being in the spa bath was inconvenient and hard to get in and out of.

Good feed in the sports bar Parmi and Pint $16 was awesome

Great food, great staff, great service