Home2 Suites by Hilton Phoenix - Glendale/Westgate

My daughter and I stayed due to a dance competition. It was beautiful and easy to get around. Love it!

Booked a accessible room with a bathtub. Checked in and they changed it too a non accessible room with a shower. The new room was above the lobby area and the lobby doors vibrated the bed, floor and window everytime they open or close ALL night, so no sleep all night

Unfortunately we had a terrible night. We did not have enough pillows at all, the ones we did have were flat and tiny. Also we could hear everything surrounding us. We were on the second floor above the lobby, any time the lobby doors opened our room would vibrate and shake. We could hear everyone passing by and it just was a rough night with the thin walls.

Checkin started at 3:30…we didn’t get a key to our room until 5:30. I had to do my hair and makeup in the bathroom in the lobby to ensure I was ready on time for the concert! We booked and reserved our room on 10/14/2023, they said our room was a queen bed however it was more full size than queen. I understand things happen but a 2 and a half hour delay is not appropriate. Several other people who made reservations had to wait. There was a couple that arrived after us that did not have to wait and got a room immediately at check in. Additionally the remote to our tv did not work and we didn’t want to bug staff because they were not really concerned that several customers were put off by the wait time for rooms booked months in advance. All around very disappointed in the experience and cost for this trip. I will be calling for a refund in the morning.

Room was clean and comfortable. Water pressure in shower was a pleasant surprise. Front desk staff was friendly and helpful.

The hotel was nice, clean and family friendly. Loved that they had free water, tea, cocoa and coffee at check in. The family game room was such a cool option for a little bit of family entertainment

This hotel is the nicest hotel, staff awesome, location to the stadium and shopping awesome, and the room was spacious, clean, and had a full kitchen with plates, cups, silverware and a dish washer.

Great spot to be for games. Everything you can need and spacious accommodations. Comfortable and quiet. Good breakfast included.

Found the staff to be very friendly. Conveniently located to where I needed to go. However, cleanliness was less than desirable. The room we had look like someone had thrown a party, and tore the place up corner of the entrance door had a chunk that look like it had been kicked in. There were stains on the couch, which consisted of Extreme amount of dirt, and what looked like it could’ve been blood that have been tried to be removed and had turned the corner of the couch pink. The blinds were solid and looked like someone had slit them in three or four places down the center. The sink in the bathroom as well as the shower, was dirty and had excessive watermarks all over the faucet. It look like it wasn’t even cleaned from the last party that stayed there. Checking the mattress, there was things that were disgusting between the mattress and boxsprings. This also included more pink staining on the bed ruffle. It was very evident that this had not been cleaned in a very long time, if ever. Will not be staying here again.