Residence Inn Milwaukee North/Glendale

Staff was friendly, but rooms need to be renovated. My room was spacious but smelled like the carpet needed cleaning. The furniture was not new. Parking was easy and a few fast food spots were not too far away. Breakfast was standard. Service team was fast to respond to repair requests.

My recent stay at the Marriott Residence Inn was unfortunately far from satisfactory. Several areas of the property were not well-maintained, and my concerns were largely overlooked. First, the state of the pool was appalling. The water was a murky, dark gray color, making it impossible to see beyond a few steps into the pool. This was not just a cosmetic issue; it posed a serious health risk. I raised my concerns with the front desk, who acknowledged the issue but disappointingly took no action to close the pool or address the water quality. To my disbelief, I saw guests swimming in it the next morning. It's deeply concerning that such a blatant disregard for hygiene and guest safety was allowed to continue. Additionally, the cleanliness of the room bathroom left much to be desired. The bathroom had noticeable black mold growing in the shower and along the tiles. It was evident that thorough cleaning and maintenance were lacking in this area. Furthermore, the amenities fell short of expectations. We booked a room with a sofa sleeper for my children, but there were not enough pillows and blankets provided. After requesting additional bedding from the front desk, we were met with uncertainty and eventually received them, albeit with a pillow missing its case. Moreover, the sofa sleeper mattress was uncomfortable, with springs poking through, making it impossible for my kids to get a decent night's sleep. Overall, this stay was incredibly disappointing. My children were looking forward to using the pool, which unfortunately was not an option due to its unsanitary and unsafe conditions. Despite reaching out to Marriott Corporate for assistance, the local management failed to follow up as promised. To add to the frustration, the compensation offered was only partial (I paid with points, and they only reimbursed me half) which reflects poorly on Marriott's commitment to quality and customer support. I regret to say that I cannot recommend this Marriott Residence Inn based on my experience. The issues with cleanliness, maintenance, and customer service are significant and need immediate attention. As a loyal Marriott member, I hope that these concerns are addressed promptly to restore trust and uphold the standards expected of the Marriott brand.

One of the worst hotels I stayed at this year. They had no water anywhere in the hotel. When you come in late a bottled water is nice. None in the fridges and she didn’t know when it would be in. No cream for coffee in room. Asked front desk and she said she didn’t know what I meant by cream in coffee. Plus side large room but very dated and old.

always a great place to stay. conveniently located. friendly staff. Checking in is always a breeze and the prize is always reasonable. We have been staying there for 3-4 years. No bad experiences. We will be back.

Everything and everyone was welcoming. Room was spacious, squeaky clean and comfy. Donovan, head of housekeeping, and Roseanne at reception are huge assets. Will definitely be back in this Marriot hotel. Breakfast and coffee were on point. That’s it for now. The area was very quiet and amenities great

I spent four weeks here for a temporary job The room was great with a nice kitchenette and the bed was very comfortable. The only thing was the couch was not super comfortable to sit on but not a deal breaker The staff was super friendly and went out of the way to make my stay enjoyable The breakfast offerings had a broad array of choices and the gym was really nice Depending on the person doing the room cleaning it was either great or so-so but this was not a big deal for me