We attended an U19 water polo tournament in Gloucester and booked the 17 team members into Premier Inn. Our stay in the hotel was excellent as always, but our flight were delayed arriving in Bristol resulting in a late arrival to the hotel 30 minutes after the restaurant kitchen was due to close. As we had pre booked the dinner deal, we called ahead before we departed and Donna took our call. She was most helpful, but said the restaurant stopped serving at 9pm and suggested that she would talk to the restaurant, and see what they could do. She arranged for them to wait until 9:30apm and took a pre order for food from us, suggested we could check in after we had eaten, and when we arrived at the Beefeater restaurant the food was ready and waiting for us. Without the fantastic support from Donna our players would not have been fed, and would have found it difficult to feed them that late at night. While they were eating, Donna sorted out the rooms and had them all ready and waiting for us to check in and go to our rooms. Needless to say, the food and service was excellent in the restaurant, but Donna went about and beyond the call of duty to help us. The small things make the big things worthwhile. Thanks Donna
Przetłumacz