Gość
18 listopada 2023 r.
This list of discrepancies is long and included; no hot water, carpet stained and dirty, bathroom floor was sticky, area around the tub was dirty, towels were frayed and thin, no wash cloths were provided, bathroom vanity/dresser/tables were dirty, bathroom toilet did not flush properly, and the refrigerator freezer had a 1.5 inch frost buildup. The hospitality breakfast was family size containers with a pile of silverware both used and clean mixed together and cups were dirty. No attendant was in site. Individual serving packages should be the norm. Web page states rooms are newly renovated. "NEW PAINT. NEW FLOOR. NEW KITCHEN. Ours was not. Except to check us in and help with the TV on arrival, no one was available during our stay. We would have checked out the first morning when we discovered there was no hot water, but we were in a hurry to board the MV UChuck. No one was around when we returned. Again no hot water. The Ridgeview Motor Inn response was (synopsis) "I am sorry to hear you were not satisfied with your stay. Made a decision not to refund after discussing with our staff seriously. We follow the refund policy which is fair. You had a 15 % discount for Uchuck guest. Confident that staff/management try to do the best to serve the guests. We cannot change the world to make every guest satisfied 100%. The Motel follows the government guidelines for motel industry. p.s.; Many other guests appreciate our staff and motel when they stayed at the same time with you." Signed by the Owner of the Ridgeview Motor Inn. Note: Other guests may have had a renovated room. 15% was their promotion. They did not address complaints and skirted the issue of cleanliness, lack of hot water, newly renovated, dirty floors, etc. We will return to Gold River but we will drive in and out on the same day.
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