Hyatt Place Grand Rapids Downtown

This is beautiful Hotel located on beautiful location. Rooms are beautiful and walkable from the River, On the opposite street is a Grand Rapids one of the oldest building and it’s beautiful. There was a little miscommunication during our check-in. We were told that breakfast timing is from 7-10am but when we reached for breakfast at 9:10, they were already closing and cleaning restaurant. There were around 5-7 families who came after 9 for breakfast. But restaurant gave bread, fruits, butter, Jams, Coffee so we had breakfast. Other than everything was perfect.

This is our second stay at the hotel. The rooms are great, very pleasant. the staff was very friendly. We will stay ther again, I am sure

The entry way and check in area could have better signage as the staff did not greet guests. Although, restaurant/bar staff was attentive and excellent. The room was clean but the toilet needs to be fixed, there was something shoved under it and made loud noise every time pressure was put on it.

We checked into our room around five. Sat down for a little bit went out to get food. Came back to our hotel sat down and started eating. We were on our way to a show when all of a sudden I noticed some blood spots on the corner of my sheets. On a spot where neither of us had been, On the edge or someone is making it. We try not to make a big fuss, we went downstairs and told the front desk clerk what the problem was. They apologized, took a note and wrote down my room number. I let them know we would be gone for about 3 to 4 hours so no one will be in our room. They can change the sheets. They said OK they will get that done for us. we go to the show, we come back 3 1/2 hours later go to our room. The same exact sheets are still on the bed. No one came and changed them. I went downstairs to ask why these had not been taken care of. It is now almost midnight And we had a few drinks and we’re out all night. Would like to be in bed but now we can’t. They tell us no one can change our sheets, but we gotta change rooms. So we had to gather up all of our things, go all the way back downstairs, check out of that room, get new room, keys, then go up eight higher floors then we were to check in after midnight to finally go to bed . We were told we’re getting an upgrade. It was the same exact style room we had. For check out that morning I went upfront and told them what happened because I was still a little upset and all they offered was free parking. Which I feel that’s not right

The front desk staff was amazing! We needed some extra assistance during our stay, the way the handled our situation was above & beyond. We definitely will be coming back!

Hotel staff was nice. Clean, crisp, and cozy. I’ll look for this Name in hotels for future travel. We really liked the place!

Room was clean. The bathroom shower fixtures we loose around the shower head. Shower was a walk in and allows the water out onto the bathroom floor. Which made it very slippery to walk out. I think it should be noted that the parking is $38 per day when you’re booking the room. The breakfast was great!

The pool was not working, the only reason I booked this hotel. No food available after 11pm. Our show ended at 11:30 pm.

Nice hotel. Up to the Hyatt brand. Good location, good service. . . Except. . .The hotel has no real front door. In the dark, from the street level, hard to find. There is no one at the street level, and no place to pull over or unload luggage. The front desk area is on the second floor, by design accessible primarily from the parking garage. The parking garage itself is excruciatingly hard to find if you have not been to this hotel before. Parking is $38. A nice garage, but a rip off. Not included with the room.