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I stayed at RIU Guadalajara for 4 nights in August 2022. I will stay there again on my next trip. My room was comfortable and clean. The bed was comfortable and refreshed everyday by 'Helga'. Breakfast was included in my rate and it was well worth the money. I dined on the patio overlooking the city and enjoyed my morning coffee in the morning breeze. The buffet has everything you'd want for breakfast or brunch and the service is excellent. The waiters brought want you wanted without interrupting your meal. Highly recommended!

I have been coming here at least three times a year for the past four years. And I have basically given up any hope of this hotel improving. In fact it seems to be getting worse and worse each year I will explain: First is with disability support. They have an underground garage with a very slight ramp up to elevators to take you to your room, yet the only handicap spots available are outside where you have to go up along fairly steep ramp to get into the hotel being open to the elements whether it is strong winds or pouring rains. While able bodied people are able to park underground in the garage with no issue. There are two parking spots beside the entrance I have repeatedly asked the hotel manager to kindly label those for accessible guests because it allows doors to open wide and wheelchairs to come out or for those with mobility issues but most of all people do not have to walk a long way to get into the hotel that have special needs. I’ve spoken to the manager directly three times, sitting down with him in the hotel lobby and he played he smiled and says will look into it and has done absolutely nothing. I am ashamed and disgusted in his behavior and lack of caring towards his customers, especially a repeat customer over many years that his staff have gotten to know quite well. The parking spots are quite small and you can tell downstairs to look at any pick up truck or SUV that is basically touching both lines and they have no way to open a door without banging the other car and everyone is trying to park on one side of the line to allow others some space… While the two spaces at the entrance enjoy the luxury of all the space they want and it is always taken up by able-bodied people forcing those with disabilities to find other alternatives. After 9 PM you basically cannot get any space in the underground covered garage and have to park outside if you can find a space . In this day and age when everyone is doing all they can to make their properties more inclusive and welcoming to everybody of all genders orientations and abilities… The velvet hotel is still sitting back in the 1990s and is not doing anything to improve its image or reputation as a supporter of people with different needs. They are very happy to take your money but do absolutely nothing to accommodate you. Speaking of the staff… But I first started coming a hotel offered services in three languages. When I arrived several nights ago not one person in the evening could speak English. I fully support that everybody coming to Mexico should be learning a little bit of Spanish… And I can have a basic conversation however I still need help with words and trying to get through any ideas when I was checking was very frustrating to the point of simply just walking away because I wasn’t getting anywhere. It seems like every time I come here every few months they are many new staff here and more staff have gone. One of the few remaining long time staff members, Miriam is still

Food at the hotel wasn't very good but it was cheap hotel was in a relatively good location but the rooms didn't look like the pictures. There's a lot of junk on the same floor as the swimming pool. The curtains could use a good cleaning the room doesn't look sparkly. I like the colonial architecture and the location but I would not stay there again I would stay someplace a little nicer. My room was also pretty small.

If you are looking for a clean and comfortable room at a good rate, this might be the place for someone. A shopping mall is located not far from the hotel which was very convenient. It is true what other people had posted on their reviews in regards of staff efficiency, they are slow on servicing the guests in the hotel. We asked for room slippers and front desk said they where $ 250 Pesos we checked for room amenities on the hotel site and it claimed that slippers where included, we explained this to front desk and never got slippers for our 4 day stay. Perhaps the hotel should change the General Manager.

We do not include breakfast, and the surrounding facilities are very convenient and can be bought

I have stayed at this hotel several times for business travel. The rooms are nice and clean and the staff is friendly and helpful. I do have a few complaints though. Far too much room is taken up by the mini bar. Most of the refrigerator space, two full drawers, and a entire shelf are used by the mini bar. As a business travel, I never use any of the items and would much rather have the room to store my own items such as left overs. This is especially true with the refrigerator as there is barely room for me to put 4 bottles of water. (There is an oxxo and a 7-11 just a block away and I would much rather buy my water there as it is much cheaper.) On two of my trips there have been short power outages due to storms. (One night the power turned on and off almost a dozen times.) When the power goes out the room thermostat loses its memory and turns off the room fan. (Regardless of the temperature you set, if the fan is not on the room does not cool.) This led to the room getting very hot and me waking to turn the AC and Fan on again many times in the night. It would be great if they could change the bios settings on the thermostat so the fan defaults to On instead of off.

Very comfortable bed, pillows could be better, not so fluffy anymore. Rooms with two beds have bathtubs and it was perfect to relax after being at the Expo. Super hot water. Very extensive breakfast. There is everything. I loved it.

Located in Guadalajara (Zona Minerva), Casa Habita, Guadalajara, a Member of Design Hotels is within a 5-minute drive of University of Guadalajara Assembly Hall and Teatro Diana. This upscale hotel is 2 mi (3.3 km) from World Trade Center and 2.2 mi (3.5 km) from Expo Guadalajara.Relax at the full-service spa, where you can enjoy massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Guadalajara? This hotel has 926 square feet (86 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Make yourself at home in one of the 37 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.

From the moment of booking the attention of Ms. VIOLETA MOTA to the end of our stay has been wonderful.the very clean and comfortable room the buffet of the very tasty breakfast and the attention of the young lamps who make eggs is The hotel is very clean and staff very careful, and the advantage you walking is a shopping centre. The hotel is very comfortable and very comfortable and very comfortable.

What a terrible stay! Nightmare. Arrived exhausted after a 6 hour drive. Hotel room we booked looked NOTHING like photos. Hotel had tried to give us an old room and not the refurbished nice rooms advertised on the website. Total tip off. Had to pay slightly more for one of the refurbished rooms. Rooms at closet inspection were very badly finished. Photos attached. Walls dirty, loo roll holder almost hanging off. Light switches all covered in paint and crooked…… We asked for the sofa bed to be made up for our child and we were told no! That there was no one available at 10.30pm to make up any bed. We were offered ONE bedsheet that was badly stained, worn and completely wrinkled like it had never been ironed. Also we were give one, again very wrinkled pillow and pillowcase and a green Blanc let in a very dirty bag. Shocking. Don’t know what to say! Does the HILTON GROUP know that this hotel is running their name through the muck? So upsetting To add insult to injury this Hilton Hotel advertises Premium Egyptian cotton bedding!!!! Photos attached of HILTONS premium Egyptian bedding!!! Hilton Guadalajarra ruined our one night stay in Guadalajarra.