Seyram
24 września 2022 r.
This is the worst hotel I have ever stayed in my 7 years in China.
Though this hotel is located in a very accessible area, the service was really bad. The first room we booked was very stuffy and immediately you get into the washroom you begin to itch. I complained immediately and the receptionist on duty during the night shift (CiCi) was very helpful by changing the room for us. She was really helpful, with information on COVID-19 testing centers and even completing the sukang code for my family. We had an interview the next morning and couldn't get a pressing iron to press our clothes. The day receptionist couldn't even point us to where we could buy a new pressing iron or even to a laundry shop to press our clothes. We used the whole day roaming to buy a pressing iron. I sincerely don't know who employed him but he was very awful 😕. I couldn't connect my laptop to the hotel's wifi to have a meeting, if I hadn't gotten data on my phone to hotspot it'd have been a disaster 😕. We had to virtually beg the cleaner to clean our rooms, change the sheets and dispose of the rubbish. Our experience in this hotel is unspeakable. I wish they change their attitude to cleanliness and better customer service. We're lucky we met Cici, she made our stay a bit tolerable. I wouldn't recommend this hotel to anyone.
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