Hanting Hotel (Guangzhou Sanyuanli Metro Station)

As a green card holder of China, permanent residence card issued by the China, check in was some what simple at the start. It then became extremely complicated when I started to receive phones calls while out on business - for a copy of my green card ( Chinese residency card ) it was extremely unpleasant, unprofessional and uncomfortable. I can appreciate that they probably don’t come across many people with this card but the level of indirect racism was just unpleasant. The whole purpose of a card being issued to foreigners to the contribution is a reward from China. This hotel made me feel like we were worthless, I will be sure to be taken this up further. We are supposed to be treated some what equal regardless of one nationality ( As I’m a British national with a permanent resident card in China ) 2nd issue I had with this hotel was that a young man at the front desk was very aggressive to another woman ( local Chinese woman ) then began to become aggressive to me, I was at the time only asking about extending my night to another day at the time. He was so aggressive, unpleasant and unprofessional- it made me feel very uncomfortable. This type of young man should never be working in hospitality. The purpose of any hotel is to represent the brand and provide a warm welcome to everyone, regardless of their nationality. This location is a place whereby nationalities from all over the world visit and I suggest all the staff need to be retrained ( apart from one lady, dressed in pink - she was very professional, understanding and considerate) she definitely needs to be located in a hotel where service is at the most important. She was very good at her job, Head-office staff really need to reward a person like her. She went out of her way to provide a free basket of fruit to apologize for the inconvenience caused to me. Thank you . 3rd problem - my room had ladies hair on the towels on the wall of the bathroom - it was dreadful- I just can’t imagine. Other than all my problems with this hotel, the location is very good because it’s near the subway near the leather markets / food shops nearby so it’s very convenient. I suggest head office that you really need to look at the issues at this hotel and promote the lady wearing a pink suit. Just also to note the other staff members at the front desk need further training as they also weren’t good. It’s unfortunate as the world is witnessing poor customer service and this is a big representation to the country as it’s the 1st experience people will note when they stay at this hotel.

過來出差，房間還不錯。一開始擔心靠立交橋會很吵，前台幫忙開了裏面的房間，很安靜，讓忙碌出差的我睡得很香。前台小哥哥小姐姐服務態度都很棒。雖然是裝修比較久的酒店了，但設施還不不錯。下次出差繼續定這裏了，下次見。

酒店最大的優勢就是位置好，距離三元里地鐵站二百多米，附近還有一個酒樓，可以每天早上七點半到十一點喝早茶。酒店旁邊就是高架橋，噪音很大，雖然有四層玻璃的窗户也擋不住車流的噪聲。

地理位置優越 去哪裡都很方便 酒店位於地鐵 2號線三元里A1出口往回走500米 房間一面靠高架橋 但是有雙層玻璃 隔音還算好 沒有想象的那麼吵 房間乾淨 整潔 總體很好 下次來廣州的首選酒店

和朋友一起來廣州玩，住這裏很方便 服務也很好，衞生乾淨整潔，距離地鐵站很方便，下次還會來這邊入住

離地鐵站很近，很方便～前台環境也非常好，一樓還有個coffee bar可以休息！ 但是千萬別住臨街、靠近電梯的房間😭😭 臨街是高速入口，關了窗也一直都會有聲音，最高6樓也是一樣，因為房門的隔音一般，所以走道在等電梯的説話聲我在旁邊房間聽的一清二楚😭 其餘的環境、設施啥的，在這個價位都還不錯！ 如果再住的話，選個不臨街的房間就會好很多

雙床房，還可以吧，就是沒有掛衣服的地方，衹有一把椅子，衣服衹能掛在椅子上，淋浴的地方特別小，我比較瘦，轉個身都比較困難。空調下的空地方其實可以放個小衣櫃，或者小沙發的。旁邊是高架，但是窗户是雙層的，隔音還行

房間又臭又小，兩米層高，一米六身高手一舉可以觸及房頂，特別壓抑，燈光很暗，床上一道樑。窗户外正對天橋，如果沒有防盜窗，天橋上路人都可以直接走進來。窗户基本沒有隔音，吵的要死，別説汽車聲，連天橋上行人走路聲都十分清晰。我一個正常睡眠的人，居然整宿被吵的睡不着覺。床單睡上去很癢，起紅疹，女兒撓癢撓了一夜。崩潰了！根本不值這個四五百的價位。

早餐挺豐富的 前台服務也特別好 下次出差還來住