Gość
31 stycznia 2023 r.
Like most other reviewers, I prefer to give 0 stars as this place does not deserve any. I had a booking with woodspring suites for June 17-June 19th. Unfortunately due to a German roach infestation I had to leave early and not stay until Sunday. I left Saturday night due to this issue and health code violation. Before leaving I ensured to take multiple photos to prove there is a problem with roaches in your hotel as well as contacted *******, choice hotels, and your front desk to get either a partial or full refund. To my dissatisfaction, I was told it was a low probability to receive even the smallest amount of compensation. With this being a health code violation, a sanitary issue, as well as a customer dissatisfaction issue, I will once again be requesting some type of compensation. I will also be contacting corporate and ******* once again for further resolutions. There is no reason that with picture proof, there cannot be SOMETHING done to rectify this concern. It should also be noted that with this information the hotel should be held responsible for any and all health concerns that may arise due to the roaches being in my clothing and on my toiletries including but not limited to my toothbrush, as well as any infestation that may arise at my own home due to finding two of them in my bag upon getting home (hopefully there were no more hiding). Again, this is unsatisfactory and repulsive to have a room ridden with roaches while trying to sleep and being forced to leave before the day of check out. Absolutely disgusting. Do not stay here. I have filed a complaint with management, as well as a BBB complaint. I’ll also be filing a complaint with corporate and placing this review on multiple platforms.
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