We payed almost 600€ per night of the experience in a Japanese styled room with a private onsen and a meal plan. The description said that there would be a bar and a restaurant as well as a beautiful garden path to take a stroll in the yukatas provided by the premises. There were also high reviews on the quality of the meals. It turned out there was no bar, no restaurant, no karaoke, nothing. The garden path was a boring forest path around the premises with no other landscape other than the industrial-like facilities of the ryokan. The minibar only had a few overpriced beverages, so we had to go to the Family Mart nearby to buy drinks and food. But why did we want drinks and food if the reservation included a dinner and a breakfast? Because they were BAD. They were beautiful visually but there was absolutely no flavor. Everything was bland, cold and mushy and the only drinks were one small glass of wine in the dinner menu and one tiny glass of juice in the breakfast menu. We were aware that the menu would be a traditional Japanese one, but already being aware of what a good one tastes like, that was not it. Mushy, bland, cold seafood, including a whole fish with its bones and bowels intact, fish babies, clam soup, frozen vegetables etc. The best dish of all was the warm pot of rice. If the meals used to be good, I assume the chef has changed. We asked for some kind of a compensation due to the false advertisement of entertainment, but were blatantly denied. We feel extremely robbed. For comparison: with the same amount of money we were able to book a luxurious room in the 41st floor of Kabukicho tower in Shinjuku Tokyo with a very tasty meal plan. The staff was friendly, the private onsen was fun and the futons were comfortable, but those are the only pros I can give. Do not book a room here!
Przetłumacz