Guoshou Narada Grand Hotel

The hotel has a very good location. The rooms a clean and very comfortable. It was only very warm in the room. AC was not working yet and you cannot open any window.

There daily cleaning service as well as night service. Fixed deposit is too high for long stay. Location wise is just next to 新业路 （line 9). Breakfast spread is good too.

I liked my stay except during my arrival, the receptionist seemed kind of rude and ignorant. Being a foreigner, plus it was Asian Games season, they have thought that I came from overseas. Ignorant to the fact that there are foreigners living and working here. They kept looking at my visa and did not actually know what it is. That stigma of being foreign and COVID 19! Their receptionists have zero ENGLISH SKILLS. Which is unfortunate because the hotel seems luxurious enough to at least hire someone who can be at least proficient with the language. The hotel is located in the central area and is just a 3-5min walking distance to the subway. I would want to stay again minus the inefficiency and lack of courtesy from the reception area. Please train your receptionists! Concierge staff were really accommodating despite the lack of English skills. They made up the rudeness and lack of finesse from the receptionists.

Very clean hotel, staff very helpful. Location is in the modern part of Hangzhou.

Good location, clean and good service

基礎房太小了，兩個床靠的太近。沒有潤膚露什麼，拖鞋不是一次性的。週三用了套餐券，真的很核算。因為晚上的套餐很好吃，早餐真的超預期！太棒了。

因為位置好，離客户近，已經入住了十幾次這個酒店了，房間比較寬敞，設施很新，床品和浴巾很乾凈，隔音也不錯。 住了那麼多次，感覺服務員培訓差一點，基本上不配五星級。 這次入住讓我吃驚到極點了，因為一早要去開會，想去吃點餛飩就出發，一進早餐廳就跟煮餛飩的男生説，拜託煮兩份餛飩放一個碗裏，然後去倒了杯咖啡喝，過了兩分鐘來到餛飩攤，衹有一碗小份餛飩，我問不是要兩份放在一碗嗎？他白了我一眼説，你先拿去吃吧，一會兒再來拿， 我也知道他們員工服務差，忍了，吃了一小份餛飩再過來，還沒做，竟然還問我，你要兩份麪條是吧？ 真得忍無可忍，我説我一進門就跟你説想要兩碗餛飩，你至於讓我跑三趟嗎？你腦子想啥呢？他竟然回了我一句，我就這樣，你愛咋滴咋滴！ 我草，我甚至都沒聽説過五星級酒店服務員這麼個態度對客人的，忍了，過了兩分鐘過去終於拿到了那碗餛飩，吃了一口就放下了，***竟然是根本沒煮過的，生的！！ 我真的不理解硬件這麼好的酒店，找個正常點的服務員這麼難嗎？

酒店設施完善，性價比高，環境不錯，地理位置好，附近逛街吃飯方便，市中心，房間很好非常喜歡，入住登記也很快酒店服務一如既往的好，前台CiCi服務熱情，主動問好，很貼心，如果再來杭州還是選字這家店！

新酒店各方麪條件都很不錯。酒店位於杭州CBD區域，隔壁就是來福士，不遠處就是杭州洲際大金球（俗稱費列羅）。酒店早餐很不錯，午餐在中餐廳吃的也非常舒服。非常適合家庭出遊。前天Doris陳彤彤小姐姐服務細緻入微。總體上給國壽君瀾打五星好評！