Merchant Marco Edgelake Hotel

Would like to give 100% to excellent service staff , Joyce ....nice and clean room...good location to West lake and convenient shops surrounding.

The hotel location is very good, close to west lake, walking street, and subway station. Staffs are helpful. They also helped us to book a show with a lower price.

Very authentic, we liked the architecture. The staff were kind, affordable price and very good location.

We arrived almost to mid night & glad for the quick check in. Appreciate the room upgrade & one of the staff, 小潘 helped to order a delivery as we were hungry & neighboring ships were closed. Thank you again, 小潘 for your kindness & extended service by sending the food to our room (we’re supposed to collect fm reception) as we were really tired & hungry after flight. 謝謝。。

Nice hotel with a nice view. Close to the west lake, about 10min walking distance. I chose the one with the lake view. Overall is good!

From Malaysia and found this hotel. Very good service from 小陶 （xiao tao）~ free upgrade to room with window🩷 hotel nearby tourist attractions, walking distance 5 to 10min to many shopping mall. Hotel very clean, big and comfortable to stay. No aircon at this moment as the weather is quite cold.

Perfect hotel, the room clean, new equipment. I was upgraded free to room with windows. Staff with name 'Joyce' super friendly. She support with 100% enthusiastic, and some suggestions about restaurants with good food. Joyce was communicate with us by English well (we are foreigners) , thank you so much and hope will see you again. Good luck everything to you, Joyce. One more thing, we were surprised to leave a tip for the housekeeping staff but they thought we forgot the money and Joyce found us to return it. It so cute.

The facilities were exactly as they appeared on the pictures. The staff are friendly and welcoming and even suggested places to visit. The breakfast was decent and location is right next to west lake.

I had a wonderful stay at the Merchant Marco Edgelake Hotel and would highly recommend it to anyone visiting the area. The location of the hotel is fantastic and within walking distance of many attractions and dining options. The hotel itself exudes a charming ambiance, with tastefully decorated rooms that are both comfortable and well-equipped. I particularly enjoyed the stunning views of the lake from my room, which added an extra touch of serenity to my stay. The staff at the Merchant Marco Edgelake Hotel were also a standout feature. They were incredibly friendly, attentive, and always willing to go the extra mile to ensure that guests had an enjoyable experience. From check-in to check-out, the service was impeccable. Additionally, the hotel amenities were excellent. The on-site restaurant served delicious meals, I also appreciated the hotel's attention to cleanliness and safety measures, which made me feel secure during my stay. Overall, my experience at the Merchant Marco Edgelake Hotel was fantastic. I would not hesitate to return and would recommend it to anyone looking for a comfortable and welcoming place to stay in the area.