Hangzhou West Lake Wulin Pagoda Junting Design Hotel

設施：房間挺好挺大的 風景也不錯 裏面的設施也都挺新的 沐浴露居然還分晨間和夜間 有點意思 外賣都是機器人送上樓 健身房有 但是就比較簡陋那種 環境：附近商圈挺多去哪兒都挺近 點外賣也比較方便 服務：服務特別好特別是前台小籠包 幫我們處理快遞外賣好多次都很耐心 朋友突然來生理期了還給我們緊急送了衞生巾救命 出差臨時工作回不來退房也很耐心的幫我們延遲退房了 感謝 餐廳的服務人員也都服務特別好 雙人商務套餐:雙人套餐比想象中好吃欸 不想出門在酒店吃一餐也很不錯的

Hotel is located at 体育场路, it has a passage way for drop off which is a plus point for us as we need not soak in the rain while transporting our luggage. The hotel has a small gym room which is great. We could burn the extra fat after some Hangzhou food delicacies. Everything is excellent except the cleanliness of the hotel room. First and foremost, there is a huge urine smell in the dry toilet area. We have requested for the cleaning lady to help to get rid & clean the toilet however no action has been taken. Then we noticed the bed we slept in actually has bed bugs. We have super sensitive skins (u may refer to the pic attached), we woke up at 1.30am to apply ointment due to itchiness :(

Staff member 小鲍 was very friendly and helpful. He went out of his way to help us get back a lost belonging! Would stay here again :)

Staff provided best customer service and beyond. Room has automated curtain and blinds switches. Welcome drinks stocked up in the fridge. Polite staff and near to Lawson convenience store plus good choice of local eateries.

Room is very nice and big. Value for money. Rooms are as per the picture shown. I like the shower room which has a slightly elevated flooring. Love their shower gel and shampoo. Smells great and classy. Great service. Able to send out online shopping item ahead of time to hotel. Have malls nearby. Will choose this hotel again if going back to Hangzhou!!

The revamped rooms were amazing! I would totally recommend it. Loving its cleanliness and the tiled flooring. However, would not suggest to go with the family/kids room. It looks rather old and the furnitures/paints looks worn out. Love the breakfast buffet spread! It was amazing, ranging from cold dishes to hot food. Especially the noodles live station, you get to curate it based on your own preference. Love their breakfast :) Hotel staffs were friendly and helpful. They provide simplified maps to ease your trip planning! It helped us a lot to understand the attraction and deciding whether to visit the place or not. Hehe.

The hotel is very centrally located, and it has very convenient connections with major transports such as the metro system. The hotel room is quite spacious, and the self-service laundry is definitely recommended for families who stay for more than 2 days.

Staff don’t know how to smile especially the front desk, as though I owed them money or a favour. The one and only nicest reception staff was the tall gentleman. The overweight female receptionist and the crooked teeth receptionist both don’t smile and have an aloof manner, it was unpleasant. I asked for later check-out time and it was granted and in returned the staff wants a 5 star review haha. Then I asked why my laptop could not connect to wifi and she told me because it was INTERNATIONAL laptop, but my phone can. No further assistance was provided unfortunately. So if you are international traveler here for work, don’t bother staying here. For the price USD108, I could have stayed in other hotels. But there’s self service laundry machine and a tiny gym with smith machine. Walking distance to Hangzhou center mall.

Everything was great, especially the staff that was super friendly and helpful!