The Nook Hotel Hangzhou - A design hotel, Nearby subway

Super clean and spacious rooms. Attentive and kind receptionist. They got free DIY laundry room which is rare for a modern hotel. Confidently recommended for a relaxing trip to Hangzhou

The hotel's service was exceptional and the restaurant provided a delightful dining experience. Its location offered convenient access to a range of dining options and the premises were maintained to a high standard of cleanliness.

The service was great, the staff were nice and really did their best to assist. I would like to especially mention Yuan (not sure about the spelling) who attended to us when we arrived on our first night. she assisted with my questions even if we had to use a translator. I had so many problems at one time as it was our first night and she tried to patiently give me a solution or an answer. We got lost going to the hotel as we came by metro and the maps were not accurate enough to find it easily. We asked three people and the last one finally called the hotel to ask where it was. When we reaches the hotel, the one on duty was already waiting for us at the door. Just when we thought the tea time was over, as we were tired and hungry after all that searching, that’s when she brought a new batch of creme brulee and nicely designed yoghurt. I kid you not, that’s the best tasting yoghurt for me ever (I’ve tasted so many all these years from many different countries and brands). The breakfast had enough variety and good quality food. Rooms were clean and comfortable.

Lucy was excellent at reception. She helped us in every way possible . Very pleasant and always smiling . Our stay was very comfortable but the first room we got was see through bathrooms and we were family of three but they changed our room for private bathroom so please as for it. The reception area needs more light . It's very dark .

Friendly staff and hotel location is near metro.breakfirst is nice.

Really nice hotel! On the more quiet side of the lake but definitely more peaceful