Hutchison Hotel (Hangzhou West Lake Hu Bin Nanshan Road Shop)

Hotel was not far from Metro and close to West Lake. Very easy to find. Room was big and clean. The only one minus point is it was almost impossible to use internet inside the room. To use Wifi, you need have Chinese telephone number so we desided to use our moblie internet but the signal was so poor.

The only good point is location nearby metro Line 1 . Travellers with big luggage need to use another path to reach hotel . If not you have to carry the luggage’s up and down 4 staircase . Although there is a robot services but the bad experience staying here for 2 days already make me forget about it’s god point . Our experience: 1 . During check in (2pm ) , only 1 room available . So we wait until 5pm get another rooms ( went to the nearby shopping mall for lunch while waiting ). 2. The 2nd room with plenty defectives that other ppl mentioned before , but we want to try our luck , so you know my answers already ….. the sensors light is defective , so it’s hard for me to insert the room card ( we did call and the front desk staff said they off the sensor already , but our first room just in function ). The second days , toilet defective , when we try to open the tank , there is some tissue paper inside ( don’t know when or who make it ) , so I need to bear until the next day morning , if the nature is call , we decided just wear the pyjamas and go to lobby toilets . I’m very angry so I just mention , no need come and fix, we want to rest because the first day complaint also ignored. ) 3.Room soundproof failed , during midnight can hear ppl laugh and singing every night . 4. Smoking cigarettes smell will come anytime , if anyone with asthma or respiratory problems please don’t ever choose here . 5. Breakfast : still acceptable but not worth with the money . 6. Laundry DIY services : 2 washers and 2 dryers - if you want to wash please stay there until finish , people will cut queue by taking out your laundry ( this really make me feel unpleasant in Hangzhou ) . So end up with we bring our clothes back to room in half dry condition. Not much photo taken because not a pleasant experience until we have no mood to take photo ..

Walkable distance to west lake Room was really huge Bed was very comfortable as well

The room is clean and spacious, the service is good, the location is good, in the scenic spot, and the breakfast is delicious

Absolutely loved my stay here! The staff was incredibly welcoming, the room was spotless and cozy, and the location couldn’t have been better—close to everything. Highly recommend for anyone visiting Hangzhou!

Very nice , clean hotel Staff is friendly and rooms are spacious Also it’s near to xihu lake