Lotusama Hanoi Hotel

Location is great, staffs are helpful, the bad thing is very noisy from the street the whole night and couldn't sleep well.

Very good!

房間狹長，空間整體比較小，家庭房裡連把椅子都沒有，但是衞生間大小還可以。 酒店的工作人員比較熱情，對於出行、就餐、交通等給了很多建議，前台的妹妹還提醒我們外出要小心手機以及背包。 臨街的房型比較容易受街道上的摩託車轟鳴的影響，睡眠質量不太好的建議定不臨街的高層點的房間。 早餐的pho很好吃。

是間小巧的酒店，服務生温柔有禮貌，我們家庭房房間雖有些小但住起來很舒適，陽台窗外的風景也不錯。早餐味道贊！酒店位置好，去哪裡都都不遠，大膽沖.

服務員很熱誠，主動問我是否第一次到越南，介紹我們附近的食肆和景點，提供酒店地圖。本來要14:00才能check in ，但他好好給我 12:30左右可以check in。 唯一是酒店硬件要改善，比如如冷熱水一開始出水會好熱，要慢慢調教。而且只有傳統2腳插頭，沒有新式的usb 充電裝置等。而且酒店身在路邊，會比較吵 。 整體十分欣賞服務員的熱誠

因為在中心地區，所以臨街房間比較吵，總體還是不錯的，但感覺性價比要差點。服務很好，幫忙定 餐廳，房間收拾出來讓提前入佳。和旁邊酒店緊緊相貼，感覺不太安全。

服務很好，前台英語不錯

入住體驗舒適，位置好

Staying in the Lotusama hotel in Hanoi has to be one of the best decision made for our trip in Hanoi. The service is really 5 star standard for a boutique hotel. Kudos to kitchen team, Kaelyn, Betty and Thuc for the hospitality shown. The staff is knowledgeable and speak good English. They even add personal touches to their service. Eg: we left for Sapa at 630am and cannot make it for breakfast. The team prepare small bento meals for us to eat during our journey to Sapa to eat. Very thoughtful indeed. When we came back from Sapa 2 days later, they actually remember my daughter love for cheese and prepare a special cheesy omelette for her during breakfast. Breakfast spread nothing spectacular but the taste is good, especially pho special and Vietnam special ice coffee. Their recommendation on food is spot on and extremely yummy. Love the bun cha and desert recommended by Kaelyn and Betty’s recommendation for banh mi was good too. Overall I have been wowed by the team and will be back staying here when I’m back in Hanoi. Only 1 small issue that has nothing to do with the team, the roads can be quite noisy with the constant honking from cars passing by.