Mercure Hatfield Oak Hotel

I don't know where to start with this review it's that bad here it's laughable. Stayed as part of a theatre break with omega and they should hang there head in shame sending people here! I appreciate its a budget hotel but it's not even clean. We changed room three times and all equally dirty and in need of decorating, they smell too (awful) a cross between damp and dirt. We arrived and the lady on reception couldn't check us in as the computer was down, didn't know which rooms were clean (none of them is my guess). Said the manger would arrive in an hour to sort out (new receptionist been here a week), when Kayleigh did show up said she wasnt the manager there isn't one and off sick and did little to alleviate a bus load if peoples grievances. Your telling me a huge corporate chain like mecure but couldn't get anyone on phone to speak too. First allocated room after 1.5 hours in reception. Was initially given a key and walked in on people getting changed as room already in use (huge security risk) When we arrived in the third room god awful stain carpets, holes in wall and dirty sheets (and I mean dirty looked like urine of blood stained ). Managed to find a chamber maid in the corridor to come and change bed. She did so but when stripping the bed (no mattress protection) we saw the state of the mattress underneath (equally stained ). We flipped the mattress and she remade the bed. Pillows are dirty and so thin (my dog has a better pillow in his bed). No food available on a Saturday afternoon (not that I'd want to risk it, no staff for the bar). Lots of other small issues tea tray with 1 tea bag, no remote for TV, no information on breakfast etc. I appreciate the budget but cleanliness is a must. Had we not been stuck by being in a caoch trip 100% would not have stayed it really is that bad. The hotel needs closing down. Asked at reception for a formal complaint procedure given an email for the lady who "wasnt a manger" and she'd pass it on. Clearly short staffed across all areas of the hotel. If I could give it 0 stars I would. Omega will also be getting feedback they should be ashamed to associate themselves with this quality.

Got to be worst hotel ever stayed in makes travelogde look 5 star . No coffee or milk in room . Service worst ever . restaurant staff don’t have a clue about customer service at no point was I approached when you look for them they are hiding in kitchen . Breakfast no coffee no toast or bread food cold and the scrammbled egg actually looked burnt as it has Ben there that long . Wouldn’t even feed it to dogs. This is the first time I have ever felt the need to write a review that is negative but this service is shocking . Tape coving smoke sensor in rooms

I stayed in this hotel on the 8th of September first room to give me was a used room back down to reception on way down for the door was open behind reception reception staff very friendly exchange my room I made up with some friends and went out on my return at 2:45 a.m. my at the end of the hall to my room what is a totally different fire exit door was Hill open would a rock which in my opinion this hotel is being used as a bottle with all fire exit doors been held open for the clients to come in now Tralee and by law fire exit doors should have alarms on them but not in this hotel unfortunately my advice is not to bring your family or friends to this hotel it is not safe