We booked for 3 nights from 25-28th of December, the room description stated 1 king and 2 single separated by a door, when we got to the hotel, tired and hungry after a 9 hour drive the room allocated was 2 doubles. I brought this to the attention of management but to no avail or help, the manager then suggested he will find an extra bed to extend the double which i accepted for the night and to resolve the issue with the reservation clerk the next day. He then couldnt find a bed to keep his word! Room was filthy and dusty, blinds and floor had dust on them, shower didnt work as the water coming out was a trickle. We tried to have an early night but was near the dining room and the noise was unbearable. The next day i called the reservation clerk Goodman, who insisted he gave me the correct room, when we showed him the description on Agoda he arrogantly then argued that its Agodas problem and mistake and not his problem. he then also insisted that the room was not available and promised to check and call me back, 2 hours later i called him again and his arrogance increased and said he is checking and will call me back, still no call. after a long day at Kruger we get to the Hotel and find that we been allocated the correct room finally BUT our belongings have been moved without our consent after explicitly been told not to touch our things! the room aircon didnt work in the 35 degree heat in the small room, the bath tub tap was clogged and the sinks also. I requested that the reservation clerk refund me the difference between he room i booked and the one he gave me for the 1st night and he just laughed. i also repeatedly requested the managers number and contact details which they refused to give me
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