Champneys Henlow

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I voted it poor because the food was very poor and dry but the bed and spa was alright. The chocolate orange mousse was crumbly and looked dry!!!But as I said the spa was lovely and although It was horrible food for a birthday It was alright in the spa!

Big THANK YOU to Tegan who yet again made it a smooth and effortlessly booking transaction of arranging dates for the second time. The staff at Champneys, Henlow are all friendly and helpful. Food, amenities and treatments cannot be faulted. Big THANK YOU to Kim for my radiant massage and Tatiana for my pedicure you done an awesome job on my nails!

I recently enjoyed a full spa day with my cousins, and I cannot speak highly enough of the experience, particularly because of Andrew. From the moment we arrived, Andrew was the first to greet us. He was super polite, friendly, and made us all feel incredibly welcome. His warm demeanour and attentiveness set the tone for the entire day. Andrew went above and beyond to ensure our comfort and satisfaction. Nothing seemed like too much trouble for him, and his dedication truly stood out. While everyone else at the spa was great, Andrew's exceptional service really shone. His attention to detail and genuine care made our spa day memorable and relaxing. If you're planning a visit, I highly recommend asking for Andrew. He will undoubtedly enhance your experience with his professionalism and kindness.

Tatyna gave me the most incredible pedicure today. She was mKnowledgeable and chatty and had great attention to detail, my feet are summer ready! I would go again and recommend to friends and family. She also recommended lovely products and gave tips to look after my feet.

I’ve been coming to Champneys since I was in my late teens, so almost 17 years now (which makes me feel old!!) I thoroughly enjoyed my 1 night stay and facial and think that Henlow have really upped their game since I last visited a couple of years ago. Good bits: - Food is excellent, the menus are varied and food is fresh and well prepared. I had a vegan curry today and it was delicious. Well done to Champneys for providing several vegan options- it’s better for the environment apart from anything else. There are still several choices for those who’d like meat or fish. - Hot buffet at breakfast is a nice touch- you always had to pay extra for a cooked breakfast before. - Swimming pool remains lovely, and the new indoor and outdoor jacuzzi features are great. - My facial by Laura was superb. - Service by Rosina for breakfast in the restaurant was excellent. - New Hideaway relaxation area is great, although a bit ruined by a couple having a loud ‘discussion’ outside the door! - Had a lovely run along a route that was recommended to me by Reception on my last visit. Areas for improvement: - I agree with others that bedrooms need a revamp. I knew what to expect and wasn’t surprised but do think it would be a surprise for a first timer! The room was very clean though, very quiet, and the bed was comfortable. I was happy as only ever use my room for sleep. The hotel are doing their best with what they currently have I think. - I don’t understand why the products in the swimming pool showers aren’t Champneys, and some of the products in the bedrooms aren’t either? Firstly they didn’t feel ‘luxury’ but also it was such good advertising- I have bought several full sized versions of the samples in resort before. - Paying for classes- this is absolutely terrible. Aqua and country walks are still free but anything studio based is at least £3. I used to really enjoy classes at Champneys and it was an important part of the experience for me. I won’t pay for it though (I’ve paid enough for the break and it’s reasonable to expect classes to be included on a wellness break). I can only assume that Champneys have taken this decision to keep classes for members only? - I was surprised that charges for staff tips are added to the bill (£5). I’d rather pay slightly more for my break as his implies that staff aren’t paid properly/ tips are needed to top wages up. - Return vouchers are always offered but I didn’t buy again this time as the offers didn’t include treatments- please put a return package together which does! - General restaurant feedback: I had to ask for water at every meal- this was always supplied automatically before. Also, I said I was vegan when they asked about allergies but was still given dairy butter for every meal and had to ask if this was vegan, and then if it could be changed for Flora. I think this is a bit of a risk- it’s good that they asked about dietary needs but as a guest, it’s reasonable to assume that once you’ve told t

I have had a lot of manicures but the one at Henlow was the best I've had. Tatjana who did my manicure & hand treatment had amazing attention to detail which really impressed me. She was also very friendly, chatty & made the whole experience really enjoyable.

We've been to Henlow Champneys a few times on the return voucher. We love the facilities, staff and overall find it very relaxing. Although it's a bit of a downer that you have to now pay extra to book and attend some of the gym classes it's still good value for money - especially with the return discount. This time we noticed the food was really good, love the breakfast buffet - definitely have upped their food game since we last came! Nice selection in the evening too. Sophie was a great waitress and Lina was just the best for mine and my mums facials! They now have a nice outdoor jacuzzi too - although sadly the weather wasnt great so didnt get to use. Cant wait to return again in the future.

We had a lovely trip … thanks to Tommy , Reace and Katie were very helpful Thankyou. Look forward to returning soon. The pool could do with a bit more seating as not enough. The room was lovely and we really enjoyed our stay. The wine was lovely Thankyou