Hotele niedaleko Walgreens, Henrietta

Good hotel in a low price

J'ai passé deux nuits à cet hôtel en août, pour des vacances. J'avais choisi cet emplacement à cause de son excellente localisation près de l'autoroute 390 et près de la route 15, qui permet de se rendre facilement au centre-ville de Rochester, et mon choix s'est avéré très utile. Par contre, l'intérieur de l'hôtel s'est avéré très décevant: tapis des corridors crasseux, mauvaise insonorisation (surtout pour le bruit provenant du corridor), saleté des planchers dans la chambre (mes pieds fraichement lavés sont devenus noirs après 5 minutes de marche dans la chambre), comptoir de salle de bain sale, interrupteurs de salle de bain sales, etc. Qui plus est, le personnel ne fait pas respecter le règlement de fumer à plus de 50 pieds de l'hôtel, et il y a en tout temps des fumeurs de cigarettes et de cannabis agglutinés près de la porte d'entrée, des sorties latérales et des fenêtres -- et qui empestent l'air ambiant. Les pancartes demandant de ne pas fumer ne font définitivement pas la job. Ça aiderait peut-être si le management enlevait les bancs en métal placés près des entrées, où les fumeurs s'installent.... D'ailleurs, même l'homme faisant le remplissage des aliments dans la salle à manger sentait la vieille cigarette à 7h00 du matin.... Et, insulte suprême (...) : cet hôtel n'offre pas de thé, ni dans les chambres, ni à la salle à manger. Donc, apportez le vôtre. Autre élément choquant: j'avais une confirmation écrite du tarif pour mon séjour réservé il y a un mois sur le web, mais en arrivant, surprise: je découvre qu'il y a des nouveaux frais ajoutés pour le stationnement, le coffre-fort et les clés de la chambre (...) . J'ai refusé de payer ses frais cachés non annoncés, mais j'ai dû faire cette négociation avec la «front desk manager» car le personnel courant disait ne pouvoir rien faire. Finalement, parlons de la clientèle: je la qualifierais de «non-éduquée». Majoritairement masculine, qui gueule dans les corridors à toute heure du jour et de la nuit, qui sent la transpiration et les cigarettes fumées depuis des jours aux premières heures du jour dans la salle à manger ; les quelques femmes vues se sont, pour leur part, présentées en pyjama pour le déjeuner. La grande classe! Ça vaudrait probablement la peine de remettre un document sur le code de conduite à adopter dans un hôtel, car c'est clair que les voyageurs de cet hôtel ne le savent pas. Bref, c'est un hôtel que j'éviterai à l'avenir, même si je suis membre du programme de loyauté qui inclut cet hôtel.

The room booked for my daughter, I can't stay in the dormitory early in the school, booked two nights, the room is small, but the foreign rooms are like this, the bed is more comfortable.

I love this hotel. Our room was super clean and spacious, there is a great swimming pool and fire pit, the free breakfast includes sausage, bacon, waffles, cheddar biscuits, eggs, hot oatmeal, etc. But the icing on the cake is the amazing team led by Matthew. Jonathan, Marsha, Stephanie, Geovanni, Lisa, and Jordan treated us like royalty - totally pampering our new puppy and his older (but still puppy) brother. They took the greatest care of us and I feel like they are family after our wonderful stay. Their hospitality, warmth, compassion, and professionalism really makes a huge difference. I would never stay anywhere else when traveling in the Rochester area - a tribute to their excellence and Matthew’s leadership. :)

I was traveling in June 2023 alone with three kids under 7 and stayed at this location. I was so happy to find something close to the thruway. This was a quick overnight stop during a 12 hour trip. Everything was great from check in to check out. The front desk clerk was quick and efficient checking me in and had me in a room that was easy to get to with the kids. As soon as I checked into my room she made sure I had everything I needed which was really helpful as it was late and I was alone. The next morning the breakfast spread was fantastic. There was something for everyone and the set up was clean and refreshed quickly. I noticed that there were a lot of senior citizen tours staying overnight as well and I was glad to be in their company. Check out was quick and easy. I will plan to stay here again as we usually stay in this area every summer on our trip. Highly recommend.

Everything was great. Check in smooth as was check out. Bar service is always excellent.

It is more convenient to go down at high speed, but the water in the room is blocked, and the drainage of the bath tub and sink is very slow

Amazing stay as always. Love the restaurant

My daughter and I stayed overnight for a visit to the University the next day. Austin was helpful, and gave us an amazing upgrade so we would each have a bed. I have never before commented on a hotel bed but it was SO comfortable that I almost overslept (which I never do!). The location was perfect, a short drive/walk to the University of Rochester campus; but still quiet and in a safe and peaceful area. The breakfast was standard continental breakfast but the view of the river from the breakfast area was exceptional. All the staff was so nice. The room was clean and quiet. I definitely recommend Staybridge highly!

On Friday night around 10:30, a worker entered my room without knocking and told me he needed to fix the light in my bathroom. He was in there for over an hour. We had to be up at 6 am the next morning. Very scary to think he could have walked in unannounced with my daughter there alone, or when we were sleeping, etc. The lobby is ridiculously cold. Our room was 85° and we could only get it to go down to 76 over the course of two days. We will not return and will be filing a complaint about the worker entering our room. In all of my years, nothing like this has ever happened. At least I won the weekend with the most bizarre event...there were many complaints from friends staying there as well. But please watch yourself and use the extra locks when in your rooms.