Extended Stay America Suites - Portland - Hillsboro

The best part was the Customer Service at check in. GRACE was just amazing! She was nice, polite and accomodated our every need. I will use this motel chain again, because of her.

The girl at the counter "Grace" was very polite and professional. The room was very good and smelled a lot better than last time. My only complaint was that garbage cans were hard to find and overflowing with trash. Cigarette smokers threw their butts all over the grounds instead of in the provided butt cans. That was pretty gross. I think Grace was by herself, so I think they were understaffed.

Lots of shopping and restaurants - loved that it had a full kitchen and the bed was pretty comfortable. Check in and out was very easy, but disappointed that I could not pay cash for the two nights. I'm glad I had the $ in my bank account because they would not take cash. The heater was very loud and annoying (Room 130), woke me up several times during the night when it came on. Key card did not work very well, had to try it four or five times before the green light came on. When they advertised "breakfast", I did not realize it would be just a cart with oatmeal and granola bars. They also did not have decaf coffee which was also disappointing. I've never stayed somewhere that it wasn't an option. Overall a decent experience

Took a chance, that I will never do again. Shower didn't work (luckily one night stay), the hallways smelled and were filled with trash. Internet was extremely slow. Enough said.

Very basic. It was clean but well used, approaching shabby. Tiny room, other noises from guests readily apparent. Very difficult to find the entrance; not their problem but terrible traffic planning.

Piled up rubbish and smoking in rooms throughout this hotel - despite the 'Non-smoking' room labels on doors. The room configuration was great so very disappointed as was hoping to return for a month next year. Would not come back here! I would describe this place as 'feral' and because it was so poorly looked after, with mounds (literally) of trash in and around the massive bin in the stairwell that was also so dirty it must have been a month since its floors were cleaned. I never heard a vacuum cleaner the entire 5 days I was there even though there was dirt and leaves all down the carpeted hallway. The state of the place, the lack of oversight by staff, meant it didn't feel safe.

Besides the smoke alarm going off and the entire hotel being evacuated at 3:30 in the morning until the fire department arrived and confirmed it was a false alarm, the room was clean and staff was great. Good location

I wasn't aware it has a kitchen so I will be looking for Extended Stay hotels in my future travels. I loved that it was in a convenient location with restaurants and shopping in a walkable distance.

So check in is at 3pm at this hotel. We showed up at 6:30pm and the room wasn’t ready, they were short staffed and had to call other properties for help. Ok, I get it. Short staffed is a regular thing now. Tim at the front desk apologized and was really nice. I asked if we could have a later check out for the inconvenience, he said yes and said we could check out at noon instead of 11am. Awesome, thank you. We went to our room and it smelled nice, but it looked like a complete facade. The floors were super sticky and looked like they hadn’t been swept or mopped. The lock on the door was falling off, the door handle to the bedroom was broken and fell off once. I did the best I could to get it back on and stay. Under the bed was FILTHY and had trash under it…they don’t look under the bed when they clean? The microwave plate was missing and the microwave just wouldn’t work at all. They didn't have silverware, they didn’t have plates, they had a couple pots and pans to borrow and that was basically it. The following day for check out, we were told noon, yet someone came knocking on our door at 11:30 and said check out was at 11. I informed her we were given a later check out since our room wasn’t even remotely close to ready at the proper check in time. She said she was not informed about that but if we checked out later than 11:59 we would be charged a late fee. Zero stars. Tim was great. So was the sweet lady who worked night shift.