Scp Hilo Hotel

Charged an Amenity Fee which was never disclosed during booking process. Will. Not support Trip in thr future as wife felt taken advantage of us.

房間很乾淨，工作人員服務態度很好，一樓有游泳池、健身房 、洗衣房，還有表演活動，大廳有免費的咖啡和茶包還有飲水機。

Hilo路邊的酒店，酒店前面有個pond，，性價比實在差，350刀的房間衹有兩個天窗一樣的窗户，服務態度很一般，房間非常吵，酒店裡聲音，路上的汽車聲，飛機飛過的聲音。下次不會選擇住這裏。

힐로공항 바로옆에 있어서 좋았지만 호텔안이 엘레베이터가 없어서 캐리어 이동할때 조금 힘들수있습니다. 풍경은 좋지만 룸컨디션은 엄청 좋은편은 아닙니다.

一切都很好，就是隔音很差整晚都睡不了，空調還是窗户的很吵

前台服務很牛欠她八百萬一樣

최고의 호텔입니다

Overall a nice place with a really friendly and zen vibe. Staff was great and helpful, and free bikes and paddle boards a cool amenity. Only complaint would be no elevator, small TV and tiny bathroom.

I stayed in two different rooms. The more affordable one was dirty when I arrived (including fecal matter on the toilet seat, a weird looking dirty something next to the bed etc.). At that point I already had an issue with front desk staff making mistake charges on my card re: previous, directly booked nights and being incredibly difficult, ineffective and unfair about it. When I inquired with them they repeatedly said things like "let us explain to YOU agaiiiin" - when it was actually their mistake, plus a power outage that caused issues for other guests as well plus their bad communication around all of it that caused the issue. So when I got the new room (this time booked via ******* to prevent any more weird charges), I wasn't in the mood to make a complaint with front desk staff again and just got disinfectant wipes from the gym and sorted it out myself. The place has a great concept and nice employees overall, they also gave me a discount for the whole confusion they caused. But the latter was *still* not resolved days after checking out and my bank had to be involved to sort it out and settled the account. Very frustrating and the cleanliness issue straight up disgusting. Good coffee shop diner as well as ocean nearby and nice pool though.