CeLaVie Serviced Apartment - the Vinhomes and Landmark

I have experience traveling to developing countries, but I have never encountered operators providing such unscrupulous and fraudulent services. This situation is too severe, so I have decided to write a review for the first time. ===＞ This apartment is extremely unscrupulous and lacks cleanliness. Furthermore, the check-in process requires you to find your mailbox and retrieve the key yourself, which is very inconvenient. The staff are not knowledgeable hotel professionals and you cannot expect professional service. Specific cleanliness issues are as follows: 1) The bed sheets were not changed, so the previous occupant's sheets were still on the bed. 2) There is no daily cleaning or changing of towels and sheets, and the room has an unpleasant odor. 3) The refrigerator and sink were also inadequately cleaned and in a very unsanitary condition. Although this service apartment is advertised as 5-star, it actually provides a 2-star level of service and is not worth considering. There are reasonably priced, quality service apartments available in Ho Chi Minh, so I recommend using those instead. I have experience traveling to developing countries, but I have never encountered operators providing such unscrupulous and fraudulent services. This situation is too severe, so I have decided to write a review for the first time.

Negatives: 1) Check-in hiccup - there's no receptionist & I wasn't informed. Security guard on duty told me to contact the host directly. Apparently self check-in was the way but the host did not provide any instructions prior to my arrival. Had to contact Trip.com and fortunately the issue was efficiently resolved within 15min by Trip.com. 2) Music blasting! - every morning and evening there is corridor music blasting super loud! Whilst it's pleasant piano music, but it's so loud it wakes me up every morning at 7am! It lasts about an hour each time. Positives: 1) the location - superb! Not far from the airport also. 2) facilities - good, generally clean the apartment was, although there was a lone cockroach lurking around the fridge area! Also there is no daily cleaning provided, it's more of AirBnB style - self cleaning. 3) Amenities nearby - big mall, Vincom Center, nearby, with plethora of F&B options, brand names retail shops and a huge supermarket. There are a few nice eateries within walking distance. 4) Suitability - great for family or solo travelers, it's spacious and comfortable, with laundry facility in each unit. Due to the height of the building, washed clothes are easily air-dried within 24 hours. 5) Friendly host - and very accommodating also, allowed me late check-out at 1pm (regular time 12n). I will definitely stay here again in the future. Highly recommended.

Excellent location, shopping mall downstairs. Lot of food options. Excellent view surrounding. I will definitely recommend

False advertising about swimming pool. It’s not available to guests only tenants who are biometrically approved

非常好的房東，公寓很新也整潔舒適。樓下有mall 和許多咖啡店，距離機場約30分鐘。下次再住就知道要提早和房東約好見面時間拿門禁卡。

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