Michael Zargarov
14 lutego 2024 r.
The problems started immediately upon checking in.
We were shown to a room with a queen-sized bed. I told them I'd reserved a room with two beds. We were immediately taken to another room, this one with two beds. We were happy. However... the next morning we were told that we were in the wrong room... and were ordered to move, yet again... to a third room. I complained that a “Good" hotel would never make guests move to yet another room, because of the hotel's own mistake.
The hotel has a total ******* running the front desk during the morning hours. He is loud and rude. It was He that made us move rooms... twice.
The hotel is supposed to offer housekeeping service on a daily basis. We had it ONCE.
Unfortunately, I had a case of diarrhea, and soiled the bed linens. The next day, sheets were not changed... simply left soiled. I complained, and was told that I'd have to pay for the "ruined" sheets. I washed the sheets myself in the bathtub. Not only that, but I got them perfectly clean. The hotel, however, said that I had to pay for them as they could not be used again. I had given them an envelope with our passports and money to be kept in the safe. Now they had a bargaining tool. Pay 40 dollars for the sheets, or you don't get your passports back. I went to the police to complain. I was refused. The police would not help. I finally had to pay 30 dollars, just to get our passports back. Illegal Extortion.
HORRIBLE treatment by extortionist staff. I told them that better hotels put a list on the wall, explaining that damages must be paid for. This hotel had No Such list.
ATTENTION: Stay away from this hotel. No Hot Water... ever. The manager's mother is a total *****.
Przetłumacz