Byfords

Booked a three night midweek break here recently. The room and bathroom are very big and spacious. The shower is temperamental both in temperature and flow. The bed, although big, is a bit soft and lumpy and definitely showing its age. It is quite amusing that in 2024 the hotel consider leaving bits of worn out old tat in the rooms and corridors "posh" The two tatty old leather chairs in the room are for show only as they are so narrow and worn out, sitting on them is an impossibility. The TV is still on an angle after 3 years :) Now to the breakfast Day 1 - Service very slow, both of us ordered the English Breakfast(with some simple changes) took about 20 minutes to arrive (after waiting 10 minutes to order) wrong items on plates but didn't want to wait another 20 minutes so accepted it and sorted out ourselves. Was offered more coffee at this point. accepted but coffee never arrived. Nobody checked in with us after our breakfast was delivered. Left after 20 minutes with no coffee. Day 2 - Took around 10 minutes to take our order again. Coffee was delivered within 5 minutes. After 30 minutes still no breakfast. Waitress noted this and said she would check on our food and offered us more coffee. We never saw her again or the coffee. After another 10 minutes we were told by a different waitress that our food hadn't even started to be cooked because of a "technical error" 10 minutes went by and we were told that our food was "being plated" another 10 minutes passed (longest "being plated" in history!) Our food then arrived which was basically eggs on toast. Both my scrambled, and my partners poached eggs, were cold! We still hadn't received the coffee we were offered. We left after the manager made every excuse in the book. If you are going to charge upwards of £200 per night then you need robust enough systems and checks in place to provide a basic level of breakfast service. Day 3 - Didn't bother with breakfast. Went to the excellent Owl Tearooms in Holt where we had a superb hot breakfast on the table in less than 12 minutes. Hugely disappointing stay, they refunded the cost of the breakfasts, but that's not really the point, is it?

Just about to check out of my 2 night stay in Byfords in Holt. Friendly efficient service. Wonderful tasteful rooms, fluffy big towels, Temple Spa toiletries in the bath. There’s tea and coffee in the rooms with fresh milk in the fridge rather than revolting cartons, homemade shortbread biscuits. A voucher for an afternoon tea and cake. The breakfast was exceptional, as much fresh buffet as you wanted, freshly squeezed juices, and the biggest fry up ever, quality ingredients, not water pumped bacon or cheap sausages, well done Byfords. My first stay here on business, I won’t bother going anywhere else in the future. If you’ve never been to Holt you’re in for a treat. Beautiful town with an array of independent shops and eateries.

The staff absolutely make this place, they are all so friendly and helpful. Beautiful room, extremely comfortable with lots of lovely details. Gorgeous food - breakfast is amazing with exceptional quality and choice. All adds up to a great stay, thoroughly recommend it, thank you very much to the whole team.

An overnight stay with friends. We were room 9 which was lovely! So comfortable and all our needs met. A little noisy with the laundry and pigeons in the morning but this didn’t spoil our stay. Our friends in room 14 were not disturbed by noise. The food was amazing!

Four of us had an amazing afternoon tea today. Excellent friendly service. We got a top up of tea and more sandwiches. Really tasty sandwiches and the cakes were to die for especially the carrot cake. Also delicious fruit and cheese scone. We will be back!

Arrived on Friday for the Holt Christmas lights switch on and fireworks. . Quirky room in the eaves with a nice little desk/seating area and lovely bathroom. Lovely shortbreads and a delicious gluten free brownie with a great selection on teas, coffee and hot chocolate. Fridge in the room and water filter jug. Voucher to use in the restaurant for tea and cake which is a nice touch. So spoilt for choice with a large range of gluten free cakes/tray bakes. Extensive gluten free savoury menu too. Breakfast choice was extensive, lovely selection of cold meats, cheeses and smoked salmon, fresh fruit and yoghurt and granolas. Wide choice of hot food, including full English, kippers, kedgeree, frittata and a selection of sourdoughs; smashed avocado, Benedict and more. Perfect position centrally to Holt with a fantastic range of clothing, gift shops and stores. Dinner was in one of the cozy dining room snugs, the seafood platter was delicious and gluten free. The mussels and fries were heavenly then brownie sundae to finish off. Sunday morning breakfast delicious and filling as everything is far too tempting after a beautiful coastal walk only 4 miles away at Westbourne. Little car park at the rear which was full but easy to drop off luggage then town car park a couple of minutes walk. Lovely staff couldn’t do enough for us.