Wade West
24 grudnia 2023 r.
Vega, the hotels I trusted have proven to be a massive letdown, not just due to the subpar living conditions but also the service staff's attitude and arrogance.
Upon check-in, I encountered Mr. Lau at the front desk, who was rude, impatient, and impolite. This behavior, unfortunately, reinforced the negative service expectations I had of Hong Kong, which I had hoped wouldn't taint my friend's experience of the city.
In the following days, the front desk staff, comprising several younger employees, did improve my opinion, yet I now prefer to avoid them altogether.
The room's cleanliness was unsatisfactory, with dust, rust, and general disrepair evident. My quilt even had holes. Essentials like a one-time-use shaver and comb were absent, as the photos I've attached will illustrate.
I understand and accept that older facilities have their quirks. However, when an aging hotel couples its worn charm with unwarranted arrogance from Mr. Lau, creates an exceptionally unpleasant experience. This turns out is, regrettably, the worst hotel I've ever booked.
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