Camlux is poorly managed and personnel failed to mask their faked friendliness, especially a middle-woman front desk personnel member.
A middle-woman front desk personnel member who jumped out from nowhere never finished listening to the guest’s request and give a subjective, wrong and judgmental response. The guest went to the front desk to inform them of a booking of an additional night for the following night, which the guest had been communicated with the front desk via a phone call from the guest room just a couple of hours ago. The guest went down to the front desk notifying the staff that she would collect the two complimentary bottles of water after returning to the hotel, and a male front desk assistant answered “Sure.”
Returning to the hotel, the guest approached the front desk to bring to their attention the former request. Without checking with the front desk staff who had been on duty since the beginning of the day, the woman interrupted the guest that, being quarrelsome and stuck up, extra water can be purchased from the vending machine down the hallway. The guest made it clear again that she was referring to the compliment for the newly booked night. Again, without waiting for the guest to finish, the woman interrupted, saying the water had already been delivered to the room. How was that possible? The male assistant looked away pretending knowing nothing. The guest clarified what she had communicated with the male assistant and asked her to check with other staff first. The woman briefly went away, coming back with a grumpy face, knowing she had lost her face in this matter. She reluctantly placed just one bottle on the desk, and somebody placed the other one to round it up. The woman said in a stuck up voice, “Take care woh!” meaning the reverse more than a caring note.
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