Znajdź hotele oferujące Hot Tub w mieście Almaty

Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

Stayed here for just one night in April. Service received was fantastic (given I arrived early in the morning) - check in was quick and the staff spoke excellent English. I found the room to be comfortable, very clean and of a good size. I got the impression the hotel is relatively new. It’s around 20-25 minutes from the airport and maybe around 10-15 minutes to the centre of Almaty using Yandex which is very cheap. Would highly recommend this hotel.

The breakfast was good, but not fantastic. The room was good and clean, there were some supplies in the toilette. Parks and places around the hotel are nice, and you can have a good walk around, if you wish. There were always noise (I'd assume cleaners did some work) quite early in the morning. Another issue is that the breakfast time in the morning is until 10am sharp, which is not convenient for people travelling from Europe for leisure. As I understood, there're no alternatives available. We asked a bottle of water and an additional blanked to the room, and it was challenging to get them. Particularly, with the bottle of water, as they refused to put the cost of it on the hotel room, but requested a cash payment. It was a surprise for us.

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

Very nice hotel. Decoration is new. Location is convenient. Receptionist and concierge are enthusiastic and very helpful. Bed is comfort. Air conditioning is good. Very nice hotel. The decoration is novel, the location is very convenient, and the front desk and bellmen are very friendly and helpful. The bed is very comfortable, the air conditioner is also very comfortable, and there is no noise.

A classic Soviet icon building, beautiful lobby, that's where it ends. The rooms are ANCIENT - old big-box tv in the room, no safe and no refrigerator as advertised. Drilling noises in the early morning from my room. Old mattresses lying on the bedroom floors. Rooms clearly haven't been updated for 30 years. No sockets placed conveniently in room so have to put the tea tray on the floor to use it. Insane! No thought put into the comfort for guests using the room. Treated like a number instead of a guest. Not enough staff on reception. Breakfast very good but busy. Have a look inside and get a bite to eat maybe, but stay someplace else!

What a disappointing hotel. The service was awful throughout. Whatever the question the answer was always NO! Check in time was 2:00pm. I arrived at noon and asked for an early check in. NO! The room was ready but unless I paid $50 they would not allow early check in. (A different clerk did eventually check me in early) The restaurant closed at 7:00pm for dinner and there was no nearby option. I got take out and just asked for silverware and an empty glass. NO, you may not take to room. Eventually I procured a single fork (still no glass allowed in room. “People steal them”). 30 min later, a knock on the door asking for the fork back! Bar was horribly stocked. Red wine? NO. White Wine? NO. Just beer Breakfast opened at 7am. I arrived at 6:50 and just asked if I could have a coffee while i waited. NO. They ran out of juice, asked for more….wait for it…NO. Power was off several times, once for 2+ hours. Windows don’t open so it became very stuffy. Room was not cleaned one day. I asked just for fresh towels. I had to bring my used ones down to the front desk, where they counted them to be replaced. I guess their guests steal towels too! On checkout I asked politely if I could speak to the manager. “No manager here”. That kinda sums up the whole stay. Many, many better options here and this should never be part of IHG with the terrible service

Set in its own grounds the Intercontinental Almaty looked impressive when we arrived. We had a good welcome and we were recognised as IHG Diamond Ambassador Members and advised that we had been upgraded from the Premium Room that we booked. We travelled by glass elevator to our floor which gave us great views of the vast atrium. The room was spacious but we didn't get the upgrade that we were promised but not a major issue because it was nicely decorated and there were great views of the surrounding area and the mountains in the distance. There was a complimentary enhanced fruit platter arranged on the coffee which was highly appreciated. The bathroom was fine with a powerful shower and large bathtub, wall mounted soap dispensers were provided. We had access to the Club Lounge and we found it extremely impressive. The lounge was nicely appointed and had a nice offering of food and drinks available throughout the day with a generous offering during cocktail hour where a nice selection of hot dishes were offered. We enjoyed our stay at the hotel, it was a short distance from the downtown area of the city, the facilities were top notch and the staff members we came into contact with were professional and approachable.

You are trying to find a descent hotel from the international brand just to have nice accommodation during 3 week business trip. You need just a place to have a rest and comfortable enough to refresh after a working day. Well, look for some different hotel. Tree days I spent here and I was not able to normally sleep not even one night...First night - diesel power generator started to work at 5:30 in the morning. And it is placed right near the hotel under your windows! Second night - I have enjoyed a full scale of street racing sounds from the nearest street because the balcony door is not able to be fully closed and leaves a small gap. Third night - same generator started to work at 11 p.m. and hotel lost its power. 5 star hotel in the biggest city of Kazakhstan...for crying out loud. I need to spend here 17 more nights and I am scared. Earplugs is not an option with the level of noise. Rooms are good enough, but carpet is dirty. Food is good but pricey and the only nice thing is the lobby of the hotel. Overall - newer ever again in my life! Only outside of the Almaty hotels and 3 stars tops. At least you will expect problems I am having now...