Szukasz hoteli w pobliżu: Discovery Green? Zainspiruj się doświadczeniami prawdziwych podróżnych.

Houston – polecane hotele

Odkryj nasze popularne hotele blisko: Discovery Green

5 star

JW Marriott Houston Downtown
4.3/5101 opinii

JW Marriott Houston Downtown

Downtown Houston Houston|0.55km from city center
I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,

Znajdź więcej hoteli

Business travel

Znajdź więcej hoteli

Breakfast

Znajdź więcej hoteli

Zobacz opinie gości na temat hoteli w: Houston

Szukasz hotelu w pobliżu: Discovery Green? Porównaj ceny pokoi oraz przeczytaj opinie, aby znaleźć miejsce na idealny pobyt.
Athens Hotel & Suites
3.1/5101 opinii
Downtown Houston
Conveniently located in downtown Houston! Several restaurants and bars within walking distance. Our room was very clean and comfortable with all we needed! The best part was the staff! Every member was friendly, helpful and went above and beyond to ensure that we were content! We will definitely stay here again!!
SpringHill Suites Houston Downtown/Convention Center
4.1/5108 opinii
Downtown Houston
The room has two double beds and a sofa bed. The size of the double bed is a bit small, and it will be a little crowded to sleep for two adults. It is okay to pull the sofa out and sit on the bed and sleep for two people. There is a microwave in the room, no cooking utensils and cutlery, it is difficult to cook, only the microwave oven can simply heat the microwave food. Hotel breakfast is an ordinary American breakfast bar, but there are not many varieties, but the fruit coffee yoghurt eggs are very complete, and there is no problem to eat. The hotel is in the downtown area, and there are some tramps around in the evening. It is best not to go out late. The three hotels are connected together and they will enter the wrong hotel if they are not careful.
The Laura Hotel, Houston Downtown, Autograph Collection
4.3/5101 opinii
Downtown Houston
This is a random hotel in a random location. I booked it because I have had good experiences with the Autograph Collection. It was clean. It was located where they say it is, so shame on me, but there is hardly anything around there. There is a LifeTime gym next door - I assume they get access, which is nice. Check in person was nice. We got upgraded to a larger room, which was great because even that was not very big. Cons: Only decent hotel where I’ve not been offered help with our bags (normally you have to fend off porters if you don’t need them). We pulled up to the $41/day valet at a reasonable hour. We had two large bags with us and nobody even offered to help us wrestle them out of the trunk. When we wheeled them down to check out the valet asked us whether we wanted help getting them in the trunk — well, yeah. That made for a sour start. Water temperature in the shower was really problematic, either really hot or cold, very very hard to modulate. We were not going to mention but management sent us a “how’s things” text and we mentioned it and they fixed it! On Saturday morning there were lots of takeout food bags (obviously trash from dinners ordered the night before) up and down the hall - gross. How hard would that be to pick those up in the middle of the night? Ironically, the nicest guy we met at the hotel was a housekeeping guy who was vacuuming the hall and was delightfully courteous - I wish I’d gotten his name. Bar was understaffed. Sorry, Laura, you won’t see me again.
Embassy Suites by Hilton Houston Downtown
4.3/5103 opinii
Downtown Houston
If you need a place to stay while you go to an Astro game the Embassy Suites is in the perfect location. Nice easy walk to Minute Maid Park with lots of places to eat near by. The free breakfast that comes with the room at Embassy Suites was fantastic!! Made to order delicious omelets and a hot food line that is served to you is delicious. Rooms were clean and quiet and the staff were friendly and helpful. The complimentary Happy Hour is a plus too!!
Four Seasons Hotel Houston
4.4/542 opinii
Downtown Houston
Overall feels good
Hilton Americas - Houston
4.4/5104 opinii
Downtown Houston
The staff was amazing and helpful. The only thing all restaurants where closed still. But thank god for Starbucks

Frequently Asked Questions