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5 star

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Business travel

Hilton Houston Plaza/Medical Center
4/5115 opinii

Hilton Houston Plaza/Medical Center

Houston|Holocaust Museum Houston w odległości 2.4km
A Stage IV cancer diagnosis makes your world stop: so many unknowns, so many decisions, so much uncertainty. When seeking treatment at MD Anderson, I selected to stay at the Hilton Medical Center. As a Gold Status member, certain privileges like room upgrades and food credits are afforded to the customer. I have been staying at this hotel on each trip to MD Anderson Cancer Center since October of 2022. Most times, my stay had to be modified, either extended or shortened. This is quite common, and, as the hotel staff acknowledged, something they work with on a daily basis. When undergoing treatments, flexibility is key. I have never had an issue modifying my stay. Sadly, this was not the case on my most recent trip in February 2023. I was booked for a two night stay, but had to go home a day early because I was literally too sick to undergo chemotherapy. When I checked out about 10AM, a manager (Karla) informed me she had chosen to enforce the one night penalty policy. This had NEVER been done before, and when I expressed my concern, she told me several different versions of untruths. She said the ”policy had changed” and also that she ”tried to remove the charge and the computer would not allow her to do so.” When I called the Hilton Honors Customer Service, I spoke with Carl who explained that the policy states that the hotel ”may” charge fees. It is at the discretion of the hotel employee. Carl called the hotel and spoke with Courtney, who said I would not be charged for the additional night. But, Karla would have none of it. I was going to have to pay. On a follow up call with Karla on Tuesday, she refused to grant me the courtesy of waiving the cancellation penalty. She did acknowledge that the courtesy of waiving penalties had been granted in the past, but she was choosing to penalize a loyal Gold Status cancer patient who was so sick she had to return home immediately. I am extremely disappointed in how this situation was handled.

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Breakfast

Hotel Zaza Houston Museum District
4.3/5101 opinii

Hotel Zaza Houston Museum District

Houston|Holocaust Museum Houston w odległości 0.46km
It had been many years since I had experienced a stay at the Hotel Zaza, so many, in fact that the last time was when it was known as The Warwick. I had stayed there with my husband just prior to the closing and was fascinated by the hotel’s history, involving such luminaries as writer Edna Ferber, which we learned from the staff and from the hotel literature. I was so taken that I snapped a photo series and used in a graphic design class I was taking at the time. After the reopening we would visit to dine in the restaurant and always came away satisfied and impressed by the attentive service. We got a kick out of the Zaza limos with their longhorns affixed to the front grille parked just outside, but did not have an occasion to stay there. Recently I had to stay in Houston overnight and decided a return visit was long overdue, and reserved a Fantastico Suite from their list of regular guest rooms. As it turned out, the suite was not available when I arrived due to a malfunction, so I was upgraded to an even larger Divino Suite with a spacious living room and dining area with a table large enough to accommodate 6-8 diners. Each of the Zaza’s spacious suites has a unique décor, and mine was an Asian-inspired blend with European touches such as a dramatic crystal chandelier hanging above the dining area table. The separate bedroom was amply sized with large windows offering excellent views from the second-highest floor. The suite also has floor-to-ceiling windows in the living room and dining room, all with blackout curtains. Between the living area and the bedroom was the well-appointed bathroom, with a shower and a tub. I ordered room service from the restaurant which arrived quickly and contained ample portions that were well-prepared. The hotel staff was courteous and professional, which, all told, made for an extremely comfortable and pleasant stay, and I look forward to a return visit to this old/new favorite.

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Zobacz opinie gości na temat hoteli w: Houston

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Houston Marriott Medical Center/Museum District
4.3/598 opinii
Hotel location is very good, in the subway DRYDEN station, 8 minutes from the DRYDEN Metropolitan Museum area three stations, there is a ticket vending machine on the subway platform for 1.25 dollars within three hours. The subway is parallel to the motorway on the road in front of the hotel. It is convenient to use the underground passage. There is a bathtub in the big bed room. The softness and hardness of the bed are suitable. It is suitable for a family of three. I feel comfortable living in the museum area ZAZA!
Americas Best Value Inn Medical Center Downtown
3.7/5100 opinii
Since it is a motel at reasonable prices, I am surprised for comfort, cleaning and care of the rooms. Large and free parking. Educated and friendly staff. Finally USB takes on the comforts to load the smartphone. In a strategic position, I recommend it at 100 percent
Hilton Garden Inn Houston Medical Center, TX
4.5/5110 opinii
Texas Medical Center
These employees excel in hospitality!! From the front desk that was so friendly and outgoing, always greeting you and so accommodating to are late check out! To the both amazing shuttle drivers who made sure we new how to reach them at any time.The morning breakfast staff always cleaning up after us with a smile, and the maintenance staff who made sure we could charge are phones while we waited to go to the airport. The rooms are amazing! This hotel is so clean and well staffed. I can't say enough great things about it. I've been in the hotel business for 20 years. Thanks for a great experience. Can't wait to come back. See you in 8 months.
Hotel Zaza Houston Museum District
4.3/5101 opinii
It had been many years since I had experienced a stay at the Hotel Zaza, so many, in fact that the last time was when it was known as The Warwick. I had stayed there with my husband just prior to the closing and was fascinated by the hotel’s history, involving such luminaries as writer Edna Ferber, which we learned from the staff and from the hotel literature. I was so taken that I snapped a photo series and used in a graphic design class I was taking at the time. After the reopening we would visit to dine in the restaurant and always came away satisfied and impressed by the attentive service. We got a kick out of the Zaza limos with their longhorns affixed to the front grille parked just outside, but did not have an occasion to stay there. Recently I had to stay in Houston overnight and decided a return visit was long overdue, and reserved a Fantastico Suite from their list of regular guest rooms. As it turned out, the suite was not available when I arrived due to a malfunction, so I was upgraded to an even larger Divino Suite with a spacious living room and dining area with a table large enough to accommodate 6-8 diners. Each of the Zaza’s spacious suites has a unique décor, and mine was an Asian-inspired blend with European touches such as a dramatic crystal chandelier hanging above the dining area table. The separate bedroom was amply sized with large windows offering excellent views from the second-highest floor. The suite also has floor-to-ceiling windows in the living room and dining room, all with blackout curtains. Between the living area and the bedroom was the well-appointed bathroom, with a shower and a tub. I ordered room service from the restaurant which arrived quickly and contained ample portions that were well-prepared. The hotel staff was courteous and professional, which, all told, made for an extremely comfortable and pleasant stay, and I look forward to a return visit to this old/new favorite.
Wanderstay Houston Hostel
4.2/570 opinii
First off, the place was a great place to stay, once you ran the gauntlet of getting in. To my discredit, I will admit this is the first time I've stayed in a Hostel in the United States. I stayed in several in Spain a few years ago without a hitch. Biggest problem was contacting a living breathing person by phone, but that is par for the course these days, unfortunately. Secondly, there was (for me) a confusing exchange of e-mails that resulted in the contention that they did not have a picture ID on me. I know I had sent this earlier and have the e-mail to prove it. When I sent my ID, I had copied and pasted it in a ”reply” e-mail back to them. Several hours after that when I was freezing in my car outside their facility, I learned they they did not have the ID. So, I sent another picture ID using a new e-mail directly to them rather than simply replying to an older one. Let that be a lesson. Always send new e-mail with any information they need, rather than simply sending it in a ”reply” e-mail that they had sent to you earlier. It may be some e-mail glitch. The only other glitch was after getting inside, I was exhausted and ready to go to bed for some much needed rest. Unfortunately, the ”combination” to the door lock would not open the door to my room. I tried to call them (there were no employees there), but again, the recorded message said to send them an e-mail. Consequently, Multiple e-mails sent back and forth over an extended time when a simple phone call could have resolved the issue in 30 seconds. Long story short, they had given me the incorrect code to my room, but it took multiple e-mails to determine this. Finally, once in the room, I will say the bed was clean and very comfortable. I slept like a bear in hibernation. The room had a real home feel to it, unlike the sterile perfection of a high end motel that I usually stay in. The entire place was also very quiet. I don't know how many other people were there, but there was no wait time the next morning when i took a shower. Shower was also very clean. When I was ready to leave, I hung around a while in the downstairs ”living room/lobby” area expecting there would be an employee there at check out as there always is when staying at a motel, but there was nobody. So, after a short while, I left. I used this place to stay out of curiosity as I usually stay at motels when I come to Houston. But, motels are expensive. The reality is, I never watch TV in a motel. I seldom eat the breakfast at motels or use their in room telephones, pools or workout gyms. When I travel, the only thing I am looking for when it's time to call it a day, is a safe comfortable place to lay myself down to sleep and use the bathroom,,,nothing more. That was the promise of staying in a Hostel, and on that promise, they delivered.
Home2 Suites by Hilton Houston Medical Center
4.6/588 opinii
The overall feeling is very good, the staff is very friendly, the hotel facilities are complete, the pool, gym, laundry room, parking building are available, and it is convenient to use. The location is also good and it is very convenient to go anywhere. Suitable for family travel and living. Relatively weak is breakfast, there are not many choices.

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