Candlewood Suites Houston North I45 Spring

The service was very good nice and friendly. Hotel was clean smelled good and had very comfortable beds.

The hotel is very clean with updated amenities. Our hotel room was very lovely, with comfortable beds, a choice of firm or soft pillows, as well as a kitchenette. The hotel staff were very friendly and professional.

Stayed here for the week while my wife was attending her mortuary college embalming labs. The room was clean and for the most part it was pretty quiet. The only odd thing was a strange smell in the hallway that was pretty strong, but once we notified the front desk it got better but it didn’t go away. The staff was very friendly and check in/out was easy. Other than the odd smell the stay here was very nice. It’s also located near a lot of places to eat and shop at which made it convenient.

When we arrived there were cops at the front door. I asked the desk clerk(very nice lady!) what was going on. She said this hotel housed kids for Texas CPS and the cops made rounds at intervals to keep them in line. As I’m talking to her, my husband calls me from outside and says don’t check in, we are leaving. He saw about a 14 year old boy going car to car in the parking lot checking them all out. The kid kept a threatening look at my husband the whole time. I’m glad we left. We went to motel 6 and it was a really nice place, very unusual shape and not typical for them with a gazebo. I think Candlewood is a dangerous place.

As a career pessimist, I'm always on guard for something to go wrong, ... but when it goes RIGHT, ... Case-in-point: My initial perception of the hotel upon arrival. We arrived a little after 7pm on a Friday, and pulled up behind a City of Houston shuttle bus picking up a passenger. Now, in ALL my travels and stays with IHG, I have never seen a bus come to the front door of a hotel. In my mind I was sayin', "Oh what fresh hell have I gotten myself into?" There were people standing around the front door and in the parking lot. It didn't give me the greatest feeling of welcome. We selected a room on the 4th (top) floor. The room was clean, fresh, and fully stocked. The very opposite of what I was expecting. I salute the housekeeping staff for their professionalism. The next day, after a little "detecting", I found out that this Candlewood is also a long-term, as well as an apartment facility (doesn't state any of this online). Kinda' explains all the people and children roaming the grounds. But the hotel itself was quiet, clean, each bed had 4 pillows, ... everything we expected. The AC even got to a comfortable 68° before we went to bed. As a career pessimist I will say I enjoyed my stay, but they really should work on that first impression!

Room was super clean. Loved the mini kitchen. And the shampoo they offered in the shower. Definitely would recommend.

The room me and my husband stayed in only came with a spoon. No other silverware. I requested extra silverware or plastics as we had nothing to eat with and I was told housekeeping would bring it they never came. I was given one room key and one parking pass I sent my husband to request a key from the front desk and they treated him poorly. I have been staying in this hotel the past few months due to insurance fixing my home. This most recent stay I wouldn’t recommend.

Desk staff both the check in and especially Nanitsha needs to understand their job is not to explain how hard their job is but to DO IT. Don’t complain to customers about your job. We have our own jobs to complain about.

We fell in love with the place! Love the fact that we can make small meals for our family.