Sonesta Simply Suites Houston W Beltway

Best place ever. Love the staff . Good service. They don't bother you .Very clean.

Okay!!!

臨時在攜程預訂的，主要是朋友給了一個定位，讓住附近，方便大家第二天可以一起出發趕路。晚上到了去辦理入住，前台沒有人，等了很長時間，人有了，説辦理入住需要等10分鐘，因為他手裡有其它活。等了兩個10分鐘，問他，他説再5分鐘。又等了4個5分鐘，然後又等了不知道多長時間，辦了入住。人累的不行，去二樓房間，電梯是壞的，估計看情況壞了有一段時間了。進了房間，馬上想洗澡睡覺，發現沒有浴巾，又下去前台要，前台給了一張浴巾，説了sorry。洗完澡睡覺 發現沒有被子也沒有毯子，就兩個枕頭，跟預訂説的不一樣，算了太困了，就和衣而卧了。説的廚房用具，什麼都沒有。最後找攜程投訴，堅決拒絕付款

이호텔 리셉션은 게스트에게 짜증과 화를 내는 호텔이며, 호텔 내,외부는 사진과 너무 다릅니다. 호텔 내부에는 편의시설 세탁시설은 유료입니다.

My boyfriend booked this through a 3rd party. They told him at check-in they had low water pressure. By the time I arrived at 11 at night there was zero water pressure. He took pictures of a roach 🪳 that was in the restroom earlier that day. I asked him if he killed it, he says no it ran out into the kitchenette area. I immediately said, no way am I staying here. I called the front desk on speaker bc no way would I put that filthy looking phone to my face. I didn’t even want to dial the zero, it was gross looking. I proceeded to tell front desk girl (Ikesha) about the no water at all and the roach and asked if she could switch our room. Of course she had nothing else available. Then I ask for a refund and again, of course not. My boyfriend jumps in on the convo since it’s on speaker to correct her on the water pressure issue because she told me that he was told at check in about the water. He says in a firm tone, I was told low water pressure not no water pressure. Mind you he is sitting across the room so he had to speak up for her to hear him. Then she says you can leave since you want to yell at me. Then he threatens to call the police since she won’t refund the money since there is no running water. Then she says, you need to leave, I’m sending security up to your room to escort you out for yelling at me. But little did she know we were leaving anyway there’s no way I would stay with no water and roaches. she said no refund but we did get the refund from the third-party it was booked with since we had everything recorded. The bad thing is the next place we went only thing that was bailable for midnight check in was the Baymont Westchase. They have roaches too. So left that place and now at Best Western Plus Westchase. So far so good but I’ll do a review after check out. You get what you pay for, that’s for sure!!