Sonesta Essential Houston Hobby Airport

I just loved this hotel very comfortable and clean tv messed due to weather but that’s nature nothing on hotel end

Terrible! Booked an accessible king room. Got to the hotel and they checked us into a regular room. There were holes ALL OVER the blackout drapes, hair in the tub, and the fridge was frozen over and not cooling. Called the desk and he tells us he can put us in a different room. We pack up everything. He tries to give us another non accessible room. He gves us a room that is accessible, when I point out that we booked an accessible room, still not a king. We get to the room, turn the air on, unpack and leave. Several hours later we get back and it is 78 degrees in our room. We like it COLD. We had the AC set at 66. Go to the counter and tell her the problem. She tells me that some of the AC units have a motion sensor so they will not work if no movement. Well, what happens when we go to bed, I ask. She says it will turn off. Not acceptable. She says she can move us to another accessible room. We pack up everything again. We get to the 3rd room and turn on the air. Still not what we booked and paid for, as this one has 2 full size beds. We unpack...again. Get ready for bed since we have a early flight the next day. Husband gets in the shower, only to discover that the shower will not stay on. The plunger thing will not stay up longer than 2-3 seconds before going back to the tub faucet. We call the front desk, furious at this point. She has maintenance come to fix it. The ac NEVER got colder than about 75. Neither of us slept well, room smelled like cigarette smoke. Because it was a prepaid reservation through a third party, they can do nothing about our experience, other than let the manager know. Seriously THE WORST ROOM we have ever booked! Avoid this hotel! There was rust on the bathroom fixtures in every room, old carpet, dirty stained furniture, lifting wallpaper, water damage. It was terrible!

Our stay was fine for the price, but a little disappointing. When we arrived the room smelled like grass. Odors in other parts of the hotel as well. A couple lights in the room didn’t work, and the in-room coffee maker was broken. Continental breakfast was minimal, consisting of cereal, bread, waffles, and coffee (and good luck finding a plate to put your waffles on). The property is advertised as having an indoor pool and an outdoor pool, but this is incorrect. There is only one pool that is half indoors and half outdoors, so with winter weather it was frigid. Bottom line: this is a great location, conveniently located in between many Houston-area attractions and Hobby airport. But I get the impression they need to invest more in their staff for the quality of day-to-day operations.

The property did not look like the picture it was so dirty and everything was broken !! It was super dusty and they made me pay extra to check in early

This hotel has a nice exterior- but steer clear. There was hair in the bed, mystery stains all over the carpets, no soap Or towels in the bathroom and the service was not friendly.

I didn't like that it advertised indoor pool and it wasn't..It was a outdoor pool in reality with a divider but that's all everything else was great

The worst hotel I ever stayed at they never came and clean my room. They never had towels I had to go get my own towels from downstairs hair in the shower.

The exterior of the facility was well kept, but the interior was a different story. Our room had stains on the carpet and some stains were sticky. We asked for extra towels and were told housekeeping would bring them soon, they never showed up. For the price I won't complain too much but I won't be staying there ever again.

The room space are great. (Big) But they need to do some remodeling job. The tv don’t work. i saw animals on my room. Just stay one night. But i think it was the last one