InterContinental Huizhou Resort

We were expecting Huizhou hotel to be similar to any other Intercontinental Hotels, the facilities are basically abandoned, very little maintenance is done, mold is on the walls, grass was high, no gardening done, pool was empty, etc. I wouldn’t recommend this hotel or plan to come back, service was fine and food okay.

It is a nice place for a relaxing getaway. We stayed here for two nights during Mid-Autumn Festival and it was nice and quiet there. Our room was upgraded and we really enjoyed our room with the private hot springs tub. The breakfast was decent, the food at the Chinese restaurant was good too. The facilities of the hotel are good and include an indoor swimming pool, gym, hot springs. The hotel is located far away from the city centre and there is nothing around this place. I think it's a nice place for one or two nights, should be good for families with kids and people who want to be away from busy places.

Jana, Ken and all staff members were super nice and friendly, and extremely helpful during our stay. They were able to provide us with a driver who came and picked us up in Shenzhen, and they also arranged a car for us to do a PCR test not far from the hotel (6mn drive). The swimming pools (outdoor, indoor, and hot springs - open until 11pm) and SPA are all perfect to relax! The hotel is aging a bit (AC is a bit loud in the room) but it's alright. Its location in the nature is really great and beautiful. Once again, the staff is amazing! You can also enjoy snooker, ping pong and several other activities, families get everything they need to have a marvellous stay.

My trip was amazing. From beginning to end. Ken at the front desk provided amazing service. From upgrading my suite to helping to organize in room spa services to getting a last minute birthday cake. The room was spacious and clean. The bathtub was nice as well. Ken even arranged for a staff member to take me to get a Covid test. Overall, I throughly enjoyed my trip. Just wished I had been able to use the private hot spring in my room.

We loved staying at this resort. A special thanks to Lori at the front desk for providing excellent service. We enjoyed the pool, hotspring, pottery and off road car experiences. The staff always ready to help and very friendly. Great value for money!

It’s been a great stay right when we arrived at night. Receptionist Gary Gao did an exceptional job checking us in and upgrading us to a higher end room. At the breakfast Jenny Ying was very kind and offered us fresh pressed orange juice and freshly brewed coffee on top of the general buffet offers — she was amazing! Thanks to the whole team at the Intercontinental Huizhou Resort who made the stay a great memory!

"The hotel service is very good. I feel like I'm home when I have guests” I have felt that the service of the hotel is better than the training since I checked in. The hospitality of the front desk slyvia has made us feel the respect of the hotel guests. Breakfast, restaurant attendants and chefs are polite to each other. If there is a holiday, I will consider going to hotel again.

The first thing we noticed when we arrived at the Intercontinental Huizhou Resort was how friendly and helpful all the staff were. We met our host Lily Wen during our smooth check in process. She gave us an upgrade to the villa suite free of charge and also prepared afternoon tea for us straight away so we could relax by the hot spring while eating delicious sandwiches, fruits, salad and more. All dining and amenities were at the resort, we did not need to leave for anything. We were also given free pottery classes which were done on the 1st floor. There were snookers, ping pong tables, spa, gym and more just within the main building so there were lots to do during the day. Lily also arranged to have our pool in the villa filled as soon as possible. The staff members were always available to guide us around the resort as it was massive. They would also ask if there’s anything they could do to make our stay even better. It was an amazing trip and I would recommend anyone coming to Huizhou to stay at the Intercontinental Huizhou Resort.

房間設施超級舊，前台人員的水準也超級低，第一次求助電瓶車，對方直接拒絕，説很近你們自己走路好了，第二次去草坪看煙花演出，送過去時讓我們在路口下車，説裏面那條路不能開進去，結果進去的路連路燈都沒有，因為看不清踩了一鞋的淤泥，回來時在下車地點等她，她到達時載了一車人面無表情的説：等一下！然後載着那一車“尊貴”的客人，直接開進那條不能送我們進去的路，送達目的地！請問酒店方，我們比較low一點是嗎？對方比較尊貴，所以要區別對待！ PS：看下你們五星級酒店的枕頭是爛的。牆紙是掉皮了