Lee-Ann
29 stycznia 2024 r.
My sister and I stayed at the inn because it was advertised as: “ When it's time to relax, let the stress of your day melt away as you make yourself at home“. We had a very stressful day of flights being delayed and long hours. Our flight from Mexico was 3 hours late arriving in Houston and when we called for the shuttle service at 10:40 (that was supposed to run from 5AM to 11PM), we were told none was available and that we should take a taxi. We did this with no offer of compensation for our fare and inconvenience of having to stand in line in the cold for over 30 minutes waiting for a taxi. To be fair, the man on the desk at the hotel was very apologetic when we arrived. We couldn’t take the room on the upper floor because my sister broke her foot while in Mexico and was not able to climb stairs. We were told the only room available on the ground floor was a smoking room, so we had no choice but to take it, despite there being less than a handful of cars in the entire parking lot at midnight and it was obvious there were other rooms available on the ground level. The dead bolt lock did not work so we had only the upper latch lock for security and there wasn’t even one lamp in the room. After a restless night of trying to sleep in a room that smelled like an ashtray, I had a shower, only to discover there was no hairdryer. Our wake up call was “only a flashing red light” as the volume had been turned off. I’m still waiting to hear a response!!!!
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