Fairfield Inn & Suites Houston Humble

hotel nearby airport.

住兩天房間沒人打掃，浴室的毛巾也不更換 黑人大媽當經理，有歧視華人的嚴重傾向，相當吊的一批 建議出差的朋友不要入住這家 這家後面的賓館服務更好

感覺良好！

Everything was great! The only problem was there was only one icemaker and it was broken. The staff were excellent. Very friendly and professional.

The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.

1. I had no internet in my room and asked called the front desk and they said that internet doesn't work. 2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through *******, she said if I try to get a refund through *******, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.

Front desk staff on checkin was very friendly and excellent!!! Smell of **** in hall on floor 2 was disappointing (illegal in TX too) Wood floor in elevator starting to appear worn and dirty on edges. Otherwise, room was clean and comfy.

I booked this hotel for an airport layover. There was no indication on the description that this hotel has NO AIRPORT SHUTTLE. The transportation cost to and from the airport cost as much as one night at the hotel. There was also no restaurant in the hotel. Walking to get food was through a sketchy neighborhood. This hotel is only useful for travelers with a vehicle.

Everything was perfect, the staff were AMAZING. Would definitely stay again.