SUNRISE Alora Aqua Park

Now we are home and safe I feel I can give a true review of this hotel. I took photos as I could scarcely believe what I was seeing. The hotel has a large Egyptian clientele. Not really welcoming for Europeans so don’t understand why they take our money. The rooms are filthy and everything is either worn or broken. The bathroom was absolutely vile. Everything was broken and stained. Dripping pipes that made the floor constantly wet. The balcony had 2 chairs, both of which were broken so could not be sat on. The cupboard holding the fridge was broken and so was the bathroom door. The plaster was coming off the wall due to damp. But the absolute worse thing was the food. Every day at 3.30pm large containers of cooked chickens were brought out and left, wrapped in cling film, in 32degree heat until the barbecue started at 7.30 pm.in the dining room the staple offer of the day was bird beak casserole. The containers were dirty and the worktops were not cleaned. There were no napkins at the tables. Lots of people complained that there was no food suitable for children so they brought in bananas but these had to be booked individually for each child ( I am telling the truth). We were given notice to quit after 2 days as our travel company Hervezde had not paid for our rooms. The rep Rezy was no help. He was charming when he wanted us to use him as a taxi or buy trips but when we needed help he was unable to be contacted. The reception staff were surly and rude and would ignore me to speak over my head with someone speaking Arabic. We are in the process of sueing our holiday company Jetliner for a full refund plus compensation. This was not the hotel that was sold to us apparently everyone there had a change of hotel.

AMAZING. So firstly I don't want to take away other people's experience of this hotel as I whole heartedly believe they were all true BUT please reconsider returning if you had a bad time. The hotel has been recently taken over and by God what a change, not just asthetically but a complete staff change. As you look at the hotel from the front we were in the little part to the right as the big part is having a complete renovation. This did not impact our holiday 1 bit. In fact if we walked anywhere near where someone was working they'd stop and carry on once we walked past. They were also renovating rooms in the part we stayed but we didn't even know they were there. When I say renovating I mean they have ripped everything out and starting with a blank canvas. The swim up rooms have been completely emptied and were having all new electrics installed and new furniture, we saw brand new mattresses being put in the rooms too. Now for the exceptional part. We were met at reception with a welcome drink and the most pleasant receptionist I've ever come across. We didn't check in at the desk we were sat on the really comfy sofas, relaxed and ready for our holiday. Our cases were loaded onto the trolley and taken to the rooms for us. ROOM Our room was spotlessly clean. The 1st thing i try is the bed and it did not disappoint it's on par with a premier inn mattress ❤️ plenty of room for us the pull out sofa bed was also very very comfy and Who doesn't love bed art we had crocodiles, octopus, elephant, monkey the list goes on ❤️ FOOD we arrived after tea but they offer a late supper and what a treat we had. Fresh bread, warm and extremely tasty food with plenty of choice. As the holiday went on the food was never repeated. It was hot, tasty, full of flavour and freshly cooked at every meal time, a lot of it you see them preparing fresh. I personally love that. The poolside restaurant does fresh pizzas in the pizza oven, chicken shawarma, fresh homemade beef burgers or chicken burgers and boy they didn't disappoint. The food is spectacular. You can even order your food and take it back to the pool side but we preferred to sit and enjoy the service which was superb. ALCOHOL We all like a drink on holiday and the cocktails are gorgeous, don't order loads at once you really don't need to, when your drink is nearly empty they're there filling it up. Local spirits are strong, they use cans of Stella for lager it's fresh and tastes lovely and isn't flat. POOLS/BEACH The hotel itself is big and the pools and slides are brilliant. This is a great family place you don't need to leave the hotel if you don't want to. The private beach is gorgeous. The sea is very shallow and you can walk quite far and the water is still only to your knees. STAFF I will never be able to praise them enough. Barstaff, restaurant, reception, chefs, gardeners, maintenance, lifeguards, cleaners, concierge, room cleaners, security and entertainment staff WOW what an absolutely amaz

I read the reviews after I booked this hotel and was expecting the worst, we had a brilliant time and this hotel deserves a good review. The hotel is under new management and is being renovated in and out. So I had a completely different experience to all previous reviews on here. They must have new staff too as everyone was really friendly and they couldn’t do Enough to help you. The food was nice lots of variety for everyone and was different each day. The staff come over and take your orders for you whilst you’re sat at the pool so you don’t have to move and the variety of cocktails are good. The pool area was clean and had lots of slides and a heated pool. they had an animation team on every day who were brilliant with our children 6 and 5 and entertainment at night fire breathers dancers etc. the only downfall for this hotel is the rooms are very dated but we didn’t spend much time in them anyway only for sleeping but again they are in the process of re newing everything. We will definitely be returning here and I can’t wait to see next year what they have done to the place.

The beds were the most uncomfortable feeling the bathroom toilet was broken the toilet would continuously flush, shower was broken so it leaked all over the floor (me and my partner hadn’t even used the shower this was check in) which caused my partner to slip and and fall I tried speaking to management but no spoke English they was not helpful at all. The food was terrible I wouldn’t even feed it to my dogs. Me and partner just tried to stay out of the hotel as much as possible. I had jewellery taken out my room when I went to the manager he tried to go through me and partners belongings as he called us liars.

Really nice budget hotel with quite nice receptionist and personel. Food was mediocre but looking at the price its not so bad so if you are a picky person you will struggle with the options. Rooms gets cleaned everyday pretty well, but they dont empty the bins. Beach is dissapointing but it has a variety of waterslides and pools so it compensates for some folks. Appart from that you will not be bored here.

This hotel is an absolute disgrace LOVEHOLIDAYS should not be offering this to anyone. Hotel is filthy in dire need of a revamp. Smoking aloud virtually everywhere, food absolutely awful we could not eat in the restaurant. Large groups of Egyptian men arrive on a daily basis and take over all areas of the hotel. There is no children’s club the animation team was awful. The onsite salon is a total rip off paid for facials which were done very poorly. My daughter had her hair braided with extensions which only lasted 24hour And was not exactly cheep. Manager was extremely rude and very aggressive to ward my self and daughter. Would not recommend this hotel at all unless you want to try a bush tucker trial.