Iberotel Casa Del Mar Resort

If I can rate this hotel more than 5 stars, I will do so. Those people are hospitality gurus, the way they treated me and my family made us all overwhelmingly happy. Every single detail was taken into consideration and exceeded my expectations. -Once in the restaurant my son was hesitant and in seconds the chef made him a special order that suits his taste. -Snacks and pizzas are so yummy. -The hotel is nice and cozy. -The views are relaxing. -Super clean Rooms, Pools and restaurants. -The main restaurant served seafood several times. However, It was never smelly and this is a plus. -Access was available to Jaz Casa Del Mar's lovely sandy beach. Words won't express my feelings when the hotel sent me a complimentary birthday cake on my birthday and another compliment was sent the next day (fruit platter, nuts and maccarons😋😋) Special thanks to reception team members (Mohamed for his close follow up on any issue, Ibrahim for his complement and Philopater for receiving us). Special Thanks to the pool bar men (Abd El Salam and Mina) they served delicious coctails 😉👌 -Special thanks to Ali Barakat in the Snacks bar -Special thanks to Ali & Hamdoun in the main restaurant. -Special thanks to Mohamed from the room service team. -Special thanks to Fares at the beach. -Special thanks to Sentido's team for making our vacation an unforgettable one. Will be back again soon ISA All the best...

I visited this hotel for 2 weeks, arriving Christmas day. Good welcome on arrival, explaining the amenities. Bags taken by porter up to my room which was on side where building work is opposite . Other guests had said they had been informed about the building works in advance and offered alternative hotels. I wasn't but the noise honestly wasn't an issue (between 7.30 and 4.30 only). People who complained got moved but the rooms on the main road where the hotel entrance is are noisier. Rooms are big, clean and serviced daily if you wish. There's a few signs of wear and tear but they have everything you need for a comfortable stay. I particularly liked the air con and the large balcony. As others have mentioned, not many electrical sockets in the room so bring an adapter. Grounds are well maintained and two of the 3 pools were heated. The unheated pool is quieter as the activities take place around the heated pool. The food is some of the best I have had on an all inclusive. Never struggled to find something to eat and even after 2 weeks there were dishes that hadn't been on during my 2 weeks. Food always warm and replenished regularly, even if it was towards end of service. Particularly recommend the soups, omlettes and steaks. Ate at the beach as well (there's a section reserved for the Iberotel and the food and drinks come from the sister hotel). The New Year Eve bash was at the sister hotel as well, fantastic food and entertainment. Drinks are what you would expect from all inclusive. The spirits are local and not to my taste but the beer and wine are good. What makes this resort is the staff. Nothing is too much trouble and they regularly checked if there was anything we were unhappy with so it could be fixed. Drinks flowed all day from the pool bars, staff remembering what your drink was. Animation team got everyone involved with activities but weren't pushy. I liked the evening entertainment. Quite low key but I wanted a chilled holiday. I would say this is a resort suited to families with young children or adults who want a relaxing break. Other hotels have more in the way of water parks etc for kids. But this is one of the reasons why the resort is attractive as its relaxed and not too noisy. I know some have already booked for next year and I have done the same.