Upon arrival to property, there was no lighting in the parking area. When I went inside, there is no one to be seen after about a 10 minute wait someone appeared from behind closed doors. Upon entering the front doors. I noticed a smell, the smell of mustiness and stale odor. I told the person behind the counter that I had made a reservation with *******. She says "I don't know why that went through because we are not taking reservations through *******." She then proceeded to tell me that she did not have the king room that I had reserved. She said the building and hotel was under renovation and that they had limited rooms available. She showed me a room with two queen beds, unlike the one room that I had reserved. The room had broken, trim, work, unmatched, bedding in a nonworking fridge and broken furniture. It was in complete shambles on top of that. It smelled horrible! No one in the right mind would stay there feeling safe and comfortable. I told the front desk lady that I absolutely could not stay here. She told me that I would have to cancel my reservation through ******* and hopefully get refunded. Of course, I have not heard back from ******* with my poor experience for a full refund. I am highly disappointed in not only the days in in Hutchinson, Minnesota, but also in *******, in their lack of response to this review, and my inquiry of such poor business relations. I am reluctant to go through ******* ever again. They should be on top of properties like this.
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