Gość
13 września 2024 r.
Stayed here in August for 2 weeks, we ate there once as a family of 4, food was vile and no I’m not exaggerating, we booked a family room and ended up with what I’d like to call an attic room, there was next to no space for us to get ready, an attic room was not at all what we paid for, we then contacted a holiday rep as the hotel staff were not helpful at all, the holiday rep told us the hotel manager had agreed to switch us rooms to an actual family room the following Friday, it got to Friday we went to the hotel reception and they claimed they knew nothing at all about the move and pretty much tried to shut us up. I believe that we were shoved up in the staff quarters, our pillow cases were changed once in 2 weeks and only because we asked for them to be changed which is ABSURD when you have payed for an all inclusive, the floors were disgusting, there was lights hanging out of the walls, mirror was disgusting, the lighting was terrible, the view from our balcony was terrible, we had my nana with us and she is 71 and has trouble with her knees she had to walk up 2 massive flights of stairs multiple times a day, the hotel staff knew this and still refused to move us!!! This of course ruined my nanas holiday as it was not what she expected, this hotel should not be aloud to be advertised as it is advertised falsely, we were told there was lofts to all floors yet we still had to walk 20 mins from any lift to our room + 2 flights of stairs🫣 god help a family with children having to carry a buggy up and down them stairs every day!!! No idea how this can be advertised as a 4 star
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